# Insights

**Insights** is your analytics hub, split into two areas: **Voice Insights** for calls and **Messaging Insights** for SMS/MMS conversations. Both give you a filterable record of everything that happened on your account, with a detail view for digging into any single call or thread, whether you're troubleshooting quality or answering "did that message actually get delivered?"

![The Insights page with a traffic-by-state map filterable by direction and period, above links to the detailed Voice Insights and Messaging Insights reports](../../../assets/screenshots/dashboard/insights.png)

## Voice Insights

Every inbound and outbound call on your account lands here. Filter by date, direction, or number along the top, then click any call to open its detail sidebar:

- **Numbers and direction**: who called whom, inbound or outbound.
- **Duration and status**: how long the call lasted and how it ended.
- **Voice quality**: MOS score, jitter, and packet loss, so you can tell a network problem from a carrier problem.
- **STIR/SHAKEN attestation**: the call's caller-ID attestation level; see [STIR/SHAKEN](/sip/stir-shaken/) for what the levels mean.
- **PCAP download**: grab the packet capture for deep troubleshooting or to share with support.

:::tip
Chasing a one-off bad call? Filter to the caller's number and date, open the call, and check MOS/jitter/loss before anything else, it usually points straight at the culprit.
:::

## Messaging Insights

Messages are grouped into **conversations** between your number and the far end. Filter by date, direction, or status, then click a conversation to see the full thread, every inbound and outbound message, its delivery status, and any media attachments, in one place.

:::note
Both views fill up as traffic flows: calls appear once you make or receive calls, and conversations appear once your numbers send or receive texts. A new account starts empty.
:::

## Related views

- Per-call **billing records and charges** live under [Usage](/dashboard/usage/), with CSV export.
- A live pulse of recent calls is on the [dashboard home](/dashboard/home/).
- For call detail record concepts and formats, see [CDRs](/sip/cdrs/).