# Number Porting

Porting lets you keep your existing phone numbers when you move to Cloud Voice. The **Porting** page is where you submit port-in requests, upload the required documents, and track each request through to completion, with notifications at every milestone.

![The Porting page with the Port-In tab selected, status counts across the top, and the New Port Request button in the header](../../../assets/screenshots/dashboard/porting.png)

## Before you start

Have these on hand from your **current** carrier:

- A recent bill or invoice
- Your account number
- Your account PIN or passcode

:::caution
Details that don't exactly match your current carrier's records are the number one cause of port rejections. Copy them from your bill, don't type them from memory.
:::

## Submit a port-in order

1. On the Porting page, open the **Port-In** tab and click **New Port Request**.
2. **Numbers**: enter the phone number(s) you want to transfer.
3. **Portability check**: we verify the numbers can be ported before you go any further.
4. **Account details**: enter your account info exactly as it appears with your current carrier.
5. **Review & submit**: check everything, then click **Submit Port Request**.

![The New Port Request wizard on its Numbers step, where you enter the phone numbers to transfer before the portability check](../../../assets/screenshots/dashboard/porting-new-request.png)

After submitting, you'll upload your latest bill and sign the Letter of Authorization (LOA) from the port's detail panel. The request can't move forward until both documents are in.

## Track your port

Each port request shows a status pipeline, a timeline of activity, the numbers being ported, and its documents. Statuses you'll see include:

| Status | Meaning |
| --- | --- |
| Pending Documents / Pending LOA / Pending Invoice | We're waiting on your bill and/or signed LOA |
| Ready to Submit | Documents are complete; the request is ready to go to the losing carrier |
| Pending Approval | Submitted and awaiting the carrier's confirmation |
| FOC | The carrier confirmed a Firm Order Commitment (transfer) date |
| Scheduled | The transfer date is set and approaching |
| Complete | The numbers are live on Cloud Voice |
| Exception | The carrier flagged a problem, fix the details and resubmit |
| Canceled | The request was withdrawn |

You'll be notified at each milestone, including the FOC date. If a request hits an **Exception**, open it, correct the flagged details, and resubmit. You can cancel a port at any point before it completes.

:::tip
Once a port completes, configure the numbers like any other, routing, E911, and messaging, on the [Numbers page](/dashboard/numbers/). Don't forget to assign an [E911 location](/dashboard/e911/).
:::

## Porting a number out

When another carrier requests to move numbers away from your account, those requests appear on the **Port-Out** tab of the Porting page.

![The Port-Out tab on the Porting page, where requests from other carriers to move your numbers away appear](../../../assets/screenshots/dashboard/porting-port-out.png)

*Detailed steps coming soon.*