# Support

The **Support** page is your one-stop shop for getting help: your Support PIN, live system status, every way to reach the team, and the full library of in-app guided tours. Start here whenever something isn't behaving, often the status page or a tour answers the question before you need to open a ticket.

![The Support Center with your Support PIN, live platform status, and phone, email, and live chat contact cards](../../../assets/screenshots/dashboard/support.png)

## Your Support PIN

The Support PIN verifies your identity when you contact support. It's displayed on the Support page, copy it before you call or chat, and mention it up front for faster service. You can regenerate a new PIN at any time if you think yours has been shared too widely.

## Check system status

The Support page shows **live platform status**. Before reporting an issue, check whether there's an active incident, it may explain exactly what you're seeing, and you'll know a fix is already underway.

## Contact support

Reach the team by:

- **Phone**
- **Email**
- **Live chat**
- **Submitting a ticket** directly from the Support page

Whichever channel you use, have your Support PIN ready.

:::tip
For call problems, grab details from [Insights](/dashboard/insights/) first, the call's time, numbers, and quality metrics (or its PCAP) let support diagnose much faster.
:::

## Guided tours

The app includes interactive **how-to guides**: step-by-step walkthroughs that run right inside the dashboard, spotlighting real buttons and coaching you through real tasks like buying a number, submitting a port, or registering a messaging campaign. Find the library on the Support page or at `voice.izt.cloud/how-to`, and re-launch any tour whenever you need a refresher.

![The How-To Guides library with interactive walkthroughs grouped by category, each showing its step count and a Start Guide button](../../../assets/screenshots/dashboard/how-to.png)

## What's new

The **changelog** page lists platform updates by date and version, so you can see what changed and when.