# AI Receptionist Call Activity Report

The AI Receptionist Call Activity report summarizes how your AI (artificial intelligence) receptionists are handling calls. An AI receptionist answers inbound calls automatically and either resolves the caller's request itself or passes the caller to the right person. This report combines trend charts, headline statistics, and a per-call breakdown so you can see how many callers each receptionist served, how long those conversations ran, and what the outcome was. This page explains how to open the report and how to read every figure it presents.

## Before you begin

Your system must be running Cloud Voice firmware `84.22.0.138` or later.

:::caution
If your firmware is older than `84.22.0.138`, the **AI Receptionist Call Activity** report will not appear in the AI Reports pane. Confirm the firmware version first, before spending time troubleshooting a missing report.
:::

## Open the report

1. Sign in to the PBX (private branch exchange, your hosted phone system) web portal and go to **Reports and Recordings > Call Reports**.
2. Open the **Default Reports** tab.

   ![Call Reports screen with the Default Reports tab selected](/images/pbx/access-new-call-report.png)
3. In the **AI Reports** pane, select **AI Receptionist Call Activity**.

   ![AI Reports pane listing the available AI report types](/images/pbx/access-ai-recept-report.png)
4. Choose what the report should cover.

   ![Filter panel for setting the time range and choosing receptionists](/images/pbx/filter-ai-receptionist-report.png)

   1. Use the **Time Range** and **Select Date** fields to set the period the report covers.
   2. In the **Receptionist** drop-down list, select one or more AI receptionists.

      :::tip
      Select several receptionists at once to compare them side by side in a single report, rather than running one report per receptionist.
      :::

   The report refreshes to match your filters.

   ![AI Receptionist Call Activity report showing charts and statistics](/images/pbx/ai-receptionist-call-activity-report-overview.png)

## Save, schedule, or download

Once the report looks the way you want, you can keep it handy, have it emailed automatically, or export a copy.

### Save to My Reports

Add the report to your **My Reports** list so you can reopen it later without rebuilding the filters.

1. At the bottom of the page, select **Add to My Reports**.
2. Give the report a name you'll recognize, and adjust the filters or metrics if needed.
3. Select **Save**.

### Schedule automatic delivery

Set up a task that emails the report on a recurring basis, for example a weekly summary for a manager who does not log in to the portal.

1. At the bottom of the page, select **Add to Scheduled Reports**.
2. Complete the scheduled task settings to define the recipients and delivery frequency.

### Download a copy

Export the report to your computer for offline review or deeper analysis.

![Download options covering file format, duration format, export fields, and detail level](/images/pbx/report-download-setting-with-detail.png)

1. Optional: Select the settings icon to adjust how the file is exported, then save your changes:
   - **File Format**: Choose **CSV**, **XLS**, **HTML**, or **PDF**.
   - **Duration Format**: Show every duration field either **Display in Second (s)** or **Display as HH:MM:SS**.
   - **Export Fields**: Export **All** fields or only the **Selected** ones.
   - **Include Details**: Export the summary list only, or include the detailed call records. If you include the details, choose how they appear:
     - **Download data as multiple files/sheets**
     - **Details are displayed as indented, offset rows within the same list**
2. Select **Download**.

:::note
The settings icon step is optional. If you skip it, the report downloads with its current defaults. Open the settings only when you need a specific file format, duration format, field set, or the full detailed records rather than the summary list.
:::

## How calls are categorized

Every call an AI receptionist handles is assigned one of three processing results. These categories drive the statistics throughout the report.

:::note
- **Resolved**: The AI receptionist handled the caller's request without passing the call to anyone else.
- **Transferred**: The AI receptionist routed the caller to another destination.
- **Unresolved**: The AI receptionist neither addressed the caller's request nor transferred the call.
:::

## Visual analytics

The charts at the top of the report plot call volume over the selected period and show how outcomes are distributed across the three processing results.

![Call trend line and outcome distribution charts](/images/pbx/call-trend-and-statistics.png)

## Call statistics

The statistics panel groups the headline numbers into three sets, each broken down by processing result.

![Summary statistics for call count and talk time by outcome](/images/pbx/ai-receptionist-call-activity-report.png)

| Metric | What it measures |
| --- | --- |
| **Call Count**: All Answered Calls | Total calls the AI receptionist answered. |
| **Call Count**: Resolved Calls | Number of calls resolved. |
| **Call Count**: Transferred Calls | Number of calls transferred. |
| **Call Count**: Unresolved Calls | Number of calls left unresolved. |
| **Total Talk Time**: All Answered Calls | Combined time the receptionist spent talking to callers across all answered calls. |
| **Total Talk Time**: Resolved Calls | Combined talk time across resolved calls. |
| **Total Talk Time**: Transferred Calls | Combined talk time across transferred calls. |
| **Total Talk Time**: Unresolved Calls | Combined talk time across unresolved calls. |
| **AVG Talk Time**: All Answered Calls | Average talk time per answered call. |
| **AVG Talk Time**: Resolved Calls | Average talk time per resolved call. |
| **AVG Talk Time**: Transferred Calls | Average talk time per transferred call. |
| **AVG Talk Time**: Unresolved Calls | Average talk time per unresolved call. |

## Call details

The details table lists every call the AI receptionist handled during the reporting period.

![Per-call detail rows with caller, receptionist, duration, and outcome](/images/pbx/ai-receptionist-call-activity-report-details.png)

| Metric | What it shows |
| --- | --- |
| ID | A unique identifier for the call. Select the ID to open the matching CDR (Call Detail Record, the system's log entry for that call) details. |
| Time | When the call came in. |
| Call From | The caller's name and number. |
| Call To | The name and number of the AI receptionist that answered. |
| Talk Duration | The elapsed time between the call being answered and ending. |
| Processing Result | The outcome assigned to the call: Resolved, Transferred, or Unresolved. |
| AI Insights | The AI transcript and summary for the call. Select the eye icon to view them. |