# Allow Callers to Dial an Extension from Voicemail

When a call goes to voicemail, you can give the caller a way out other than leaving a message. By enabling caller dialing options, you let them press a key during the voicemail prompt and be transferred to another extension instead.

This is handy for staff who split their time across locations or roles: they can record a greeting that points the caller to an alternate extension. It also helps in urgent situations where the person is unavailable and the caller would rather reach an assistant or backup than wait for a callback.

## Enable extension dialing from voicemail

1. Sign in to the Cloud Voice management portal and open **Call Features > Voicemail**.
2. Under **Caller Options**, tick **Allow callers to dial extension**.
3. Move the extensions you want to make reachable from the **Available** list into the **Selected** list.
4. Click **Save**, then **Apply** to push the change live.

:::note
Only the extensions you move into the **Selected** list can be dialed from voicemail. Anything left in **Available** stays unreachable, so callers cannot punch in an arbitrary extension number. Keep the list limited to the people who genuinely need to be reachable this way.
:::

## What callers experience

While listening to voicemail, the caller can press the `*` key and then dial any of the extensions you added to the **Selected** list.

:::tip
If you use a custom voicemail greeting, [update the greeting](/pbx/administrator-guide/change-voicemail-greetings/) so it tells callers they can press `*` to dial an extension. Otherwise they have no way of knowing the option exists.
:::