# Export and Import Call Rate Rules

Call rate rules set the per-minute cost Cloud Voice applies to outbound calls. Cloud Voice lets you move these rules in and out of the system as a CSV file (Comma-Separated Values, a plain-text file you can open in any spreadsheet program). Export your existing rules to use as a starting template, adjust or add entries in the file, and import it to apply many rules at once instead of building each one by hand.

## Export your call rate rules

1. Sign in to the PBX web portal and open **Reports and Recordings > Call Reports**.
2. Select the **Rate** tab and click **Export**.

A CSV file downloads to your computer. For a breakdown of each column and the values it accepts, see [Rate Parameters](/pbx/administrator-guide/import-and-export-parameters-rate/).

## Import call rate rules

:::tip
Export the current rules first and edit that file, even if you only need to add a few rows. Starting from an exported CSV gives you the correct column layout and value formats, which saves time and avoids import errors.
:::

### Before you begin

The file you import must meet these requirements:

- **Format**: UTF-8 CSV
- **Size**: Under 50 MB
- **File name**: Fewer than 127 characters
- **Parameters**: All values must fall within the allowed ranges. See [Rate Parameters](/pbx/administrator-guide/import-and-export-parameters-rate/) for details.

:::caution
A file that is not UTF-8 CSV, reaches 50 MB or larger, has a name of 127 characters or more, or contains out-of-range values will be rejected on import. Check the file against every requirement above before you upload it.
:::

### Import the file

1. Sign in to the PBX web portal and open **Reports and Recordings > Call Reports**.
2. Select the **Rate** tab and click **Import**.
3. In the dialog that opens, click **Browse** and choose your CSV file.
4. Click **Import**.

The imported rules appear in the **Rate** list in reverse order from the file (the last row in the CSV ends up at the top of the list).

:::note
Cloud Voice evaluates a call against the rate list from top to bottom and applies the first rule that matches, so a rule's position decides which rate a call is billed at. If the imported order is not what you want, select a rule and use the
![Move to top](/images/pbx/top.png)
![Move up](/images/pbx/up.png)
![Move down](/images/pbx/down.png)
![Move to bottom](/images/pbx/bottom.png)
controls to change its priority.
:::