# Export and Import Company Contacts

Cloud Voice lets you move your company contacts in and out of the system as a CSV (comma-separated values) file, a plain-text format that any spreadsheet program can open. Export the current list to work on it offline or to use as a template, add or revise entries in a spreadsheet, then import the file to update the shared directory in bulk.

## Export company contacts

Exporting downloads every company contact into a single CSV file that you can freely edit, extend, or trim before importing it back.

1. Sign in to the PBX (private branch exchange) web portal and go to **Contacts > Company Contacts**.
2. Click **Export**.

   The CSV file downloads to your computer. For an explanation of each column and the values it accepts, see [Company Contacts Parameters](/pbx/administrator-guide/import-and-export-parameters-contacts/).

:::note
Open the downloaded file in any spreadsheet program to add, change, or delete rows. Keep the header row and column order intact so the file still imports cleanly.
:::

## Import company contacts

:::tip
Export your existing contacts first and use that CSV as your starting template. Beginning from a correctly formatted file is faster and helps you avoid parameter errors.
:::

Your import file must meet the following requirements:

- **Format**: UTF-8 encoded CSV (UTF-8 is a text encoding that supports international characters)
- **Size**: Under 300 MB
- **File name**: Fewer than 127 characters
- **Parameters**: Each field must contain a valid value. See [Company Contacts Parameters](/pbx/administrator-guide/import-and-export-parameters-contacts/) for the accepted formats.

:::caution
A file that is not saved as UTF-8, exceeds 300 MB, has a name of 127 characters or more, or contains an invalid field value will be rejected at import. Some spreadsheet programs save CSVs in a different encoding by default, so choose "CSV UTF-8" (or the equivalent) when you save.
:::

To import the file:

1. Sign in to the PBX web portal and go to **Contacts > Company Contacts**.
2. Click **Import**.
3. In the dialog that opens, click **Browse** and choose your CSV file.
4. Click **Import**.

   The contacts from your file now appear in the **Contacts** list.