# Force Drop an Extension

Authorized users can end another extension's call on demand by dialing a feature code from their own phone. This is useful when a call needs to be cut off right away, such as freeing a line or stopping an inappropriate conversation.

## Before you begin

The person dialing the feature code must hold the [Call Force Drop](/pbx/administrator-guide/allow-users-to-force-drop-extensions-calls/) permission. Without it, the feature code has no effect.

## Drop a call

You have two ways to force drop a call, depending on whether you already have the extension under monitoring.

:::caution
This immediately ends a live conversation. The targeted extension and the party it is speaking with are both disconnected at once, and there is no undo: to continue, someone has to place a new call. Confirm you are targeting the right extension before you dial, because you cannot see who is on the call.
:::

- To drop a specific extension's current call, dial the feature code followed by that extension number. For instance, dialing `*541000` disconnects the active call on extension 1000.
- If you are already monitoring an extension's call, dial the feature code on its own to drop it. For example, while listening in on extension 1000, dialing `*54` ends that call.

:::note
`*54` is the default feature code. Your system's code may differ if an administrator has changed it.
:::

## What happens next

When the feature code is accepted:

- You (the authorized user) hear the prompt "Call force drop succeeded," and your call clears.
- The extension whose call was ended hears "This call was forcibly dropped," and their call hangs up.
- The remote party is disconnected immediately, with no prompt.