# Manage Personal Voicemail Greetings

As an administrator, you can review and maintain the personal greetings that belong to an individual extension. This page covers how to listen to a greeting, save a copy of it, and remove greetings you no longer need.

:::note
A personal greeting is the message a caller hears when a call to that extension goes to voicemail (for example, "You have reached Jane, please leave a message"). It applies to one extension only, unlike a system-wide greeting that plays for the whole tenant. Greetings can be recorded from a phone or uploaded as an audio file, and both kinds are managed here.
:::

Each of these tasks starts the same way: sign in to the Cloud Voice management portal, open **Extension and Trunk > Extension**, edit the extension you want to work with, and select the **Voicemail** tab. In the **Voicemail Greeting** section, click **Greeting Management** to see the greetings recorded or uploaded for that user.

## Play a greeting

Whether a greeting was uploaded or recorded from a phone, you can preview it in the browser or hear it on a handset. Playing it back is the quickest way to confirm the audio is correct before you assign or keep it.

1. Open **Greeting Management** for the extension, as described above.
2. Find the greeting you want to hear and click the play icon ![Play](/images/pbx/play.png).
3. In the window that opens, choose where to play it:
   - **Play on Web**: Click the web-playback icon ![Play on web](/images/pbx/Play_star%20(1).png) to listen through your browser. This is the fastest option and needs no phone.
   - **Play to Extension**: Hear the greeting on a physical phone:
   1. Pick an extension and click **Play**. Cloud Voice rings that extension.
   2. Answer the call to listen to the greeting.

:::note
**Play to Extension** places a real call to the extension you select, so that phone will ring. Choose a phone you can reach, or the greeting will not play until someone answers.
:::

## Download a greeting

Save a local copy of any stored greeting, for example to archive it, move it to another extension, or edit it in an audio tool.

1. Open **Greeting Management** for the extension.
2. Locate the greeting and click the download icon ![Download](/images/pbx/download.png). The file is saved to your computer.

:::tip
Download a copy before you delete a greeting. Deletion is permanent, so keeping the file gives you a way to restore or reuse it later.
:::

## Delete greetings

You can remove greetings one at a time or clear several at once.

:::caution
Deleting a greeting is permanent and cannot be undone. If you delete the greeting currently in use, callers reaching that voicemail box will hear the default system greeting until a new personal greeting is set.
:::

To delete a single greeting:

1. Open **Greeting Management** for the extension.
2. Click the delete icon ![Delete](/images/pbx/delete.png) next to the greeting.
3. Click **OK**, then **Apply** to confirm.

To delete several greetings at once:

1. Open **Greeting Management** for the extension.
2. Select the checkbox beside each greeting you want to remove, then click **Delete**.
3. Click **OK**, then **Apply** to confirm.

:::note
**OK** only dismisses the confirmation pop-up. The greeting is not actually removed until you click **Apply**, so finish with **Apply** every time.
:::