# Reset the System on Web Interface

A factory reset from the web portal lets you wipe some or all of your Cloud Voice configuration and data without physical access to the system. This page walks through what each reset option clears, how to run the reset, and how to bring the system back online afterward.

:::note
Resetting does not change the domain name assigned to your Cloud Voice system, but it does deactivate the PBX (Private Branch Exchange, the phone system itself). Contact IZT to bring the system back online once the reset finishes.
:::

## Before you begin

- Confirm that no calls are in progress. Any active call is dropped the moment the reset starts.
- Create an [on-demand backup](/pbx/administrator-guide/create-an-on-demand-backup/) of your PBX configuration first so you can restore it if needed.

## Reset the system

1. Log in to the Cloud Voice Dashboard at https://voice.izt.cloud and click **Login** to open your phone system's management portal with full administrator access. Go to **Maintenance > Reset**.
2. Choose the configuration and data you want to remove. You can combine options, or use **Reset All** to clear everything at once.

   | Option | What it clears |
   | --- | --- |
   | **Reset All** | Every configuration and all data on the PBX. |
   | **Reset CDR, Call Reports and Recording Files** | All call logs, call reports, and recording files held on the PBX local disk. CDR stands for Call Detail Record, the per-call log entry the system keeps. |
   | **Reset Backup Files** | All backup files. |
   | **Reset Prompts** | Custom prompts. |
   | **Reset Company Contacts** | Company contacts, phonebooks, and Caller ID match settings. |
   | **Reset Other System Configurations** | All logs and configurations except CDR, call reports, recording files, backup files, prompts, and contacts. |

   :::caution
   Regardless of whether **Reset Prompts** is selected, the system prompts, music on hold, and the preference settings for every prompt are always cleared.
   :::

3. Click **Factory Reset**. A **Factory Reset** dialog box opens.

   :::danger
   A factory reset is permanent. The data you selected is erased and cannot be recovered, which is why you should take a backup first. While the reset runs, and until the system is brought back online, the PBX cannot place or receive any calls, including emergency (E911) calls.
   :::
4. Complete the dialog box as follows.

   ![Factory Reset dialog box showing the activation link, activation code, and drag-to-verify slider](/images/pbx/factory-reset-ce.png)

   1. Click ![Copy button](/images/pbx/role%20management_copy.png) to record the **Activation Link** and **Activation Code**.

      :::caution
      Save both values now. IZT needs this new activation link and activation code to bring your phone system back online after the reset.
      :::
   2. Drag the slider to confirm the operation.
   3. Click **Yes**.

## Result

The reset takes a few minutes to complete. When it finishes, the current web page reports that the PBX is no longer activated.

## What to do next

Contact IZT with the activation link and activation code you saved. IZT re-provisions your Cloud Voice system and brings it back online.