# Allow web browser notifications for the Cloud Voice App Web Client

The first time you sign in to the Cloud Voice App Web Client, your browser asks whether the site may send notifications. If you dismissed that prompt or chose to block it, the web client stays silent and no alerts appear for incoming calls, chats, or voicemails.

To start receiving alerts again, grant the site permission in your browser. The exact steps depend on which browser you use, and on whether you simply ignored the original prompt or actively blocked it.

:::note
Notification permission is granted per site and per browser. If you sign in to the Cloud Voice App Web Client from more than one browser, repeat these steps in each of them.
:::

:::caution
Granting the permission is only half the job. The open tab keeps using its old setting until you reload (or refresh) it, so always finish with the reload step for your browser. Skip it and you will still miss incoming-call alerts even though the permission now shows as allowed.
:::

## Google Chrome

### If you have not answered the notification prompt yet

1. Sign in to the Cloud Voice App Web Client.
2. Grant permission to send notifications:
   1. In the Chrome address bar, click the site information control, the **lock** icon or the **Not secure** warning icon.
   2. In the pop-up, click **Site settings**. Chrome opens its settings page for the site.
      
      ![Cloud Voice, the Chrome site information pop-up with the Site settings link](/images/pbx/google-site.png)
   3. Scroll to **Permissions** and locate **Notifications**.
   4. In the **Notifications** drop-down list, select **Allow**.
3. Apply the change to the web client:
   1. Switch back to the Cloud Voice App Web Client tab.
   2. At the top of the page, click **Reload**.

      ![The Reload prompt shown at the top of the Cloud Voice App Web Client in Chrome](/images/pbx/reload-chrome.png)

### If you previously blocked notifications

1. Sign in to the Cloud Voice App Web Client.
2. Grant permission to send notifications:
   1. In the Chrome address bar, click the **lock** icon or the **Not secure** warning icon.
   2. In the **Notifications** drop-down list, select **Allow**.
      
      ![Cloud Voice, changing the Chrome notification permission from Block to Allow](/images/pbx/chrome-block.png)
   3. Click any empty area of the page to confirm.
3. On the Cloud Voice App Web Client, click **Reload**.

   ![The Reload prompt on the Cloud Voice App Web Client in Chrome](/images/pbx/reload-chrome-1.png)

## Microsoft Edge

### If you have not answered the notification prompt yet

1. Sign in to the Cloud Voice App Web Client.
2. Grant permission to send notifications:
   1. In the address bar, click the **lock** icon or the **Not secure** warning icon.
   2. Select **Permissions for this site** from the drop-down. Edge opens its **Settings** page for the site.
   3. In the **Notifications** drop-down list, select **Allow**.

      ![The Edge site settings page with the Notifications permission set to Allow](/images/pbx/allow-noti-edge.png)
3. Apply the change to the web client:
   1. Switch back to the Cloud Voice App Web Client tab.
   2. At the top of the page, click **Refresh**.

      ![The Refresh prompt at the top of the Cloud Voice App Web Client in Edge](/images/pbx/edge-refresh-block-change-1.png)

### If you previously blocked notifications

1. Sign in to the Cloud Voice App Web Client.
2. Grant permission to send notifications:
   1. In the address bar, click the **lock** icon or the **Not secure** warning icon.
   2. In the **Notifications** drop-down list, select **Allow**.
      
      ![Cloud Voice, changing the Edge notification permission from Block to Allow](/images/pbx/allow-notification-edge.png)
   3. Click any empty area of the page to confirm.
3. On the Cloud Voice App Web Client, click **Refresh**.

   ![The Refresh prompt on the Cloud Voice App Web Client in Edge](/images/pbx/edge-refresh-block-change.png)

## Opera

### If you have not answered the notification prompt yet

1. Sign in to the Cloud Voice App Web Client.
2. Grant permission to send notifications:
   1. In the address bar, click the site information control or the **lock** icon.
   2. In the pop-up, click **Site settings**. Opera opens its settings page for the site.

      ![The Opera site information pop-up with the Site settings link](/images/pbx/opera-noti.png)
   3. In the **Notifications** drop-down list, select **Allow**.

      ![The Opera site settings page with the Notifications permission set to Allow](/images/pbx/opera-allow.png)
3. Apply the change to the web client:
   1. Switch back to the Cloud Voice App Web Client tab.
   2. At the top of the page, click **Reload**.
      
      ![Cloud Voice, the Reload prompt at the top of the web client in Opera](/images/pbx/opera-reload.png)

### If you previously blocked notifications

1. Sign in to the Cloud Voice App Web Client.
2. Grant permission to send notifications:
   1. In the Opera address bar, click the site information control or the **lock** icon.
   2. In the **Notifications** drop-down list, select **Allow**.

      ![Changing the Opera notification permission from Block to Allow](/images/pbx/opera-allow-notification.png)
   3. Click any empty area of the page to confirm.
3. At the top of the Cloud Voice App Web Client, click **Reload**.
   
   ![Cloud Voice, the Reload prompt on the web client in Opera](/images/pbx/opera-reload-1.png)

:::tip
Keep the Cloud Voice App Web Client tab open after you allow notifications. Alerts are delivered only while the tab is running in your browser.
:::