# Add Notes to a Call

As an agent, you can attach notes to a queue call (a call routed to you through a call queue) to record the outcome, decisions, or any detail worth keeping. Notes can be added while you are still on the call or afterward, during wrap-up time. Each note combines a disposition code that categorizes the call and a free-text remark.

## Before you begin

Confirm the following are in place:

- The Cloud Voice server is running firmware **84.18.0.102** or later.
- Your administrator has set up call disposition codes and given you permission to use the call note feature.

:::note
A disposition code is a preset label that summarizes how a call went (for example, "Sale", "Callback requested", or "Wrong number"). Your administrator defines the list of available codes, and you pick the one that fits from the drop-down list. If the drop-down is empty or the Call Notes option is missing, ask your administrator to configure the codes and grant you the call note permission.
:::

## Add notes while on a call

You can annotate a queue call at any point during the live conversation.

1. On the active call, select **Call Notes** to reveal the call note panel.

   ![Active call controls with the Call Notes option highlighted](/images/pbx/open-call-note.png)

2. In the panel, tag and describe the call:

   ![Call note panel showing the disposition drop-down and remark field](/images/pbx/add-call-note.png)

   a. From the **Select Call Disposition** drop-down list, choose a disposition code.

   b. In the **Remark** field, type a brief description of the important points from the call.

   c. Select **Save**. An "Edited Successfully" message confirms that the note has been stored.

:::note
You can update and save the note as many times as you need while the call is still connected.
:::

## Add notes during wrap-up time

When a queue call ends and you move into wrap-up time (the short pause after a call before the queue offers you the next one), the call note panel opens on its own so you can create or revise notes.

![Cloud Voice, wrap-up call note panel with disposition and remark fields](/images/pbx/add-call-note-in-wrap-up-time.png)

1. From the **Select Call Disposition** drop-down list, choose a disposition code.
2. In the **Remark** field, type a brief description of the important points from the call.
3. Select **Save**.

:::note
Once the call is over, you can still review and edit its notes from the matching call log. See [Manage Queue Call Logs](/pbx/contact-center-guide/manage-queue-call-logs/) for details.
:::