# Automatically Switch Agent Status Based on Extension Presence

Your extension presence (for example, moving from Available to Away or Do Not Disturb) can drive your agent status in the call queues you serve. Once you link the two, changing presence in the Cloud Voice App also updates whether you are logged in, logged out, or paused in your queues, so you don't have to adjust both separately.

## Set up the auto-switch

1. Sign in to the Cloud Voice App (Web or Desktop) and open **Preferences > Presence**.
2. In the status bar, click the presence status you want to configure.

   ![Presence status selector along the top of the Presence preferences page](/images/pbx/choose-extension-presence-status.png)

3. Under the **Options** section, choose the behavior you want from the **Agent Status Auto Switch** drop-down list:

   :::note
   Queues can hold two kinds of agents, and some options below behave differently for each. A **dynamic agent** has to log in to a queue before it sends them calls, and can log out to leave it. A **static agent** stays assigned to the queue, so instead of logging in or out they simply resume or pause taking its calls.
   :::

   | Option | What happens when your extension enters this presence |
   | --- | --- |
   | **Log In** | You are automatically logged in to every queue you belong to. A dynamic agent is logged in to the queues; a static agent resumes taking calls from them. |
   | **Log in to Last Queues** | You are automatically logged in to whichever queues you were last signed in to. A dynamic agent is logged in to those queues; a static agent resumes taking calls from them. |
   | **Log Out** | You are automatically logged out of every queue you belong to. |
   | **Pause** | You automatically pause queue calls, so the queue stops routing calls to you. |
   | **Do Nothing** | Your agent status in the queues is left unchanged. |

   :::note
   **Log Out** applies to dynamic agents only.
   :::

   :::tip
   When you choose **Pause**, you can also pick a specific reason from the **Pause Reason** drop-down list.
   :::

   ![Pause Reason drop-down shown after choosing the Pause auto-switch action](/images/pbx/select-pause-reason-ext.png)

   :::caution
   Mapping **Log Out** or **Pause** to a presence you enter often means the queue stops sending you calls every time you switch to that presence. Callers then wait longer or reach someone else, so only use these actions for presence statuses where you genuinely should be off the queue.
   :::

4. To set an auto-switch behavior for other presence statuses, repeat steps 2 and 3 for each one.
5. Click **Save**.