# Hang up a Call

As a supervisor, you can end any call that is waiting in or connected to a queue straight from the Queue Panel, without having to reach the agent first. A queue is the holding line where inbound callers wait for the next available agent. You would do this to clear a call that is stuck, abandoned, or being handled incorrectly.

## Before you begin

Your system administrator must grant you the **Allow for picking up or hanging up agents' calls** permission. Without it, the **Hang Up** option does not appear.

:::note
This permission is set per user by the administrator. If you cannot see the option described below, ask your administrator to confirm it is enabled on your account.
:::

## End a call

1. In the Cloud Voice App (web or desktop), open **Call Center Console > Queue Panel**.
2. Find the call you want to end, then hover over its entry. Calls appear in one of two panels:
   - **Waiting Calls**: callers still in the queue who are not yet connected to an agent.
   - **Active Calls**: callers already connected to and talking with an agent.
3. Right-click the call and choose **Hang Up**.

   ![Right-click menu on a queue call showing the Hang Up option in the Queue Panel](/images/pbx/queue-panel-hang-up-a-call.png)

4. Click **OK** in the confirmation dialog that appears.

The system ends the call immediately.

:::caution
Hanging up disconnects the caller right away and cannot be undone. Confirm you have selected the correct call before clicking **OK**, especially when several calls are listed. Ending an **Active Calls** entry also cuts off the agent who is on that call.
:::