# Hang up a Call

As a supervisor, you can drop any call that an agent is currently on or that is still waiting in a queue. This lets you clear a stuck or unwanted call from the queue without waiting for the agent to end it.

## Before you begin

Ending an agent's call is a supervisor action. Your system administrator must grant you the **Allow for picking up or hanging up agents' calls** permission before the option becomes available to you.

:::note
If the **Hang Up** option does not appear when you right-click a call, you most likely have not been granted this permission yet. Ask your system administrator to enable it for your account.
:::

## Hang up a call

1. Open the Cloud Voice App (Web or Desktop) and go to **Call Center Console > Queue Panel**.
2. On either the **Waiting Calls** or the **Active Calls** panel, move your pointer over the call you want to end.

   :::note
   The two panels hold calls at different stages: **Waiting Calls** are callers still in the queue who have not reached an agent yet, and **Active Calls** are calls already connected to an agent. Check which panel a call is in so you end the one you intend to.
   :::

3. Right-click the call and choose **Hang Up**.

   ![Right-clicking a queue call in the panel to reveal the Hang Up option](/images/pbx/queue-panel-hang-up-a-call.png)

4. Confirm by clicking **OK** in the dialog that appears.

   :::caution
   The call is disconnected as soon as you click **OK**, and there is no undo. A waiting caller is removed from the queue, and an active caller is cut off mid-conversation. Confirm you have the correct call selected before you continue.
   :::

The call is disconnected immediately.