# Manage Your Status in Queues on the Cloud Voice App

If you handle calls for one or more queues, you control your own availability directly from the Cloud Voice App on the web or desktop. This page covers how to log in to and out of queues, and how to pause and unpause the calls a queue sends you.

Two things shape which actions apply to you:

- **Logging in and out** joins or leaves a queue. This applies only to dynamic agents, since static agents are always assigned to their queues.
- **Pausing and unpausing** temporarily stops or resumes queue calls without leaving the queue. Any agent can do this, whether static or dynamic.

Most actions are available two ways in the app: from the **Agent Status** menu in the top navigation bar, or from **Call Center Console > Queue Panel**. Many can also be triggered by dialing a feature code, which your system administrator provides.

:::tip
Feature codes let you change your queue status by dialing from any phone, such as a desk phone, when you are not signed in to the app. The codes shown below (for example, `*77`) are only samples, so confirm the actual codes with your system administrator, as they can differ on your system.
:::

## Log in to queues

:::note
Logging in applies to dynamic agents only.
:::

### Log in to every queue

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to **Switch All Queue Status To**.
3. Click **Log In**.

![The Agent Status menu expanded to switch every queue to logged in](/images/pbx/queue-login-all-new-2.png)

**With a feature code**

1. Ask your system administrator for the **Log In to All Queues** feature code.
2. Dial it. For example, if the code is `*77`, dial `*77` to log in to all the queues you belong to.

### Log back in to your previous queues

If you want to rejoin only the queues you were last logged in to, you can do so in one step, without picking each queue by hand.

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to **Switch All Queue Status To**.
3. Click **Log in to Last Queues**.

![The Agent Status menu option to rejoin previously logged-in queues](/images/pbx/last-login.png)

**With a feature code**

1. Ask your system administrator for the **Log in to Last Queues** feature code.
2. Dial it. For example, if the code is `*78`, dial `*78` to rejoin every queue you were previously logged in to.

### Log in to one queue

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to the queue you want to join.
3. Click **Log In**.

![Logging in to a single queue from the Agent Status menu](/images/pbx/log-in-specific-queue-web.png)

**From the Queue Panel**

1. Go to **Call Center Console > Queue Panel**.
2. In the top-left corner, choose the queue you want.

   ![Selecting a queue from the Queue Panel picker](/images/pbx/queue-panel-select-a-queue-new.png)
3. In the **Agent** panel, point to your extension and update your status:
   1. Click your current agent status.
   2. Click **Log In**.

   ![Changing an agent's status from the Agent panel](/images/pbx/agent-login.png)

**With a feature code**

1. Ask your system administrator for the **Log in/Log out** feature code.
2. Dial the code followed by the queue extension. For example, if the code is `*7`, dial `*76400` to log in to queue 6400.

## Log out of queues

:::note
Logging out applies to dynamic agents only.
:::

### Log out of every queue

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to **Switch All Queue Status To**.
3. Click **Log Out**.

![The Agent Status menu expanded to switch every queue to logged out](/images/pbx/queue-logout-all-new-2.png)

**With a feature code**

1. Ask your system administrator for the **Log Out of All Queues** feature code.
2. Dial it. For example, if the code is `*077`, dial `*077` to log out of all the queues you belong to.

### Log out of one queue

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to the queue you want to leave.
3. Click **Log Out**.

![Logging out of a single queue from the Agent Status menu](/images/pbx/log-out-specific-queue-web.png)

**From the Queue Panel**

1. Go to **Call Center Console > Queue Panel**.
2. In the top-left corner, choose the queue you want.

   ![Selecting a queue from the Queue Panel picker](/images/pbx/queue-panel-select-a-queue-new.png)
3. In the **Agent** panel, point to your extension and update your status:
   1. Click your current agent status.
   2. Click **Log Out**.

   ![Setting an agent's status to logged out from the Agent panel](/images/pbx/agent-logout.png)

**With a feature code**

1. Ask your system administrator for the **Log in/Log out** feature code.
2. Dial the code followed by the queue extension. For example, if the code is `*7`, dial `*76400` to log out of queue 6400.

## Pause queue calls

Pausing is useful when you step away from your desk. While you are paused, the queue holds calls back and stops routing them to you. This works whether you are a static or dynamic agent.

:::caution
While you are paused or logged out, the queue sends you no calls, and it will not resume until you unpause or log back in. Remember to reverse the change when you return to your desk, or callers will keep waiting while you appear unavailable.
:::

### Pause in every queue

1. In the top navigation bar, click **Agent Status**.
2. Point to **Switch All Queue Status To**.
3. Click **Pause**.
4. Optional: pick a reason from the pause reason list.

![Pausing every queue at once from the Agent Status menu](/images/pbx/queue-pause-all-new-2.png)

### Pause in one queue

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to the queue you want to pause.
3. Click **Pause**.
4. Optional: pick a reason from the pause reason list.

![Pausing a single queue from the Agent Status menu](/images/pbx/pause-a-specific-queue-web.png)

**From the Queue Panel**

1. Go to **Call Center Console > Queue Panel**.
2. In the top-left corner, choose the queue you want.

   ![Selecting a queue from the Queue Panel picker](/images/pbx/queue-panel-select-a-queue-new.png)
3. In the **Agent** panel, point to your extension and update your status:
   1. Click your current agent status.
   2. Click **Pause**.
   3. Optional: pick a reason from the pause reason list.

   ![Pausing from the Agent panel with an optional reason](/images/pbx/agent-pause.png)

**With a feature code**

1. Ask your system administrator for the **Pause/Unpause** feature code and, if you want to record why you paused, the **Pause Reason** feature codes.
2. Dial the code. For example, if the **Pause/Unpause** code is `*07`, to pause queue 6400 you can:
   - Pause with no reason by dialing `*076400`.
   - Pause with a reason by adding the pause reason code, such as `*076400*03`.

## Unpause queue calls

When you are ready to take calls again, unpause to let the queue resume routing calls to you. This works whether you are a static or dynamic agent.

### Unpause in every queue

1. In the top navigation bar, click **Agent Status**.
2. Point to **Switch All Queue Status To**.
3. Click **Unpause**.

![Unpausing every queue at once from the Agent Status menu](/images/pbx/queue-unpause-all-new-2.png)

### Unpause in one queue

**From the Agent Status menu**

1. In the top navigation bar, click **Agent Status**.
2. Point to the queue you want to unpause.
3. Click **Unpause**.

![Unpausing a single queue from the Agent Status menu](/images/pbx/unpause-a-specific-queue-web.png)

**From the Queue Panel**

1. Go to **Call Center Console > Queue Panel**.
2. In the top-left corner, choose the queue you want.

   ![Selecting a queue from the Queue Panel picker](/images/pbx/queue-panel-select-a-queue-new.png)
3. In the **Agent** panel, point to your extension and update your status:
   1. Click your current agent status.
   2. Click **Unpause**.

   ![Unpausing from the Agent panel](/images/pbx/agent-unpause.png)

**With a feature code**

1. Ask your system administrator for the **Pause/Unpause** feature code.
2. Dial the code followed by the queue extension. For example, if the code is `*07`, dial `*076400` to unpause queue 6400.