# Cloud Voice App Desktop Guide

The Cloud Voice App desktop client is a full-featured softphone (a phone that runs in software on your computer instead of a physical desk phone) and collaboration workspace that runs as a native application. This guide covers everything from signing in for the first time to placing calls, messaging teammates, and fine-tuning the app around the way you work.

## What you can do

With the desktop app you can:

- Place, answer, transfer, and record calls without a physical desk phone.
- Message colleagues individually or in group conversations.
- Host and join audio conferences.
- Send and receive faxes, and review your call logs, recordings, and voicemail.
- Trigger common actions with keyboard hotkeys, and control a linked desk phone through CTI (Computer Telephony Integration, which lets you dial and manage a physical phone from your computer).
- Connect the app to Microsoft Outlook so calls and contacts stay in sync.

## In this guide

Jump to the topic you need:

- [Getting started](/pbx/desktop-client-user-guide/cloud-voice-app-login-overview/), install, sign in, and get your bearings.
- [Two-factor authentication](/pbx/desktop-client-user-guide/two-factor-authentication-2fa-overview/), add a second step to protect your sign-in.
- [Extensions](/pbx/desktop-client-user-guide/view-colleague-extensions/), look up colleagues and see who is available.
- [Contacts](/pbx/desktop-client-user-guide/contacts-overview/), browse and manage your contact directories.
- [Chat](/pbx/desktop-client-user-guide/cloud-voice-app-desktop-client-internal-chat-overview/), send instant messages and share files.
- [CTI](/pbx/desktop-client-user-guide/cloud-voice-app-desktop-client-cti-overview/), dial and control calls from a linked desk phone.
- [Hotkeys](/pbx/desktop-client-user-guide/set-up-hotkeys/), assign keyboard shortcuts for faster call handling.
- [Calls](/pbx/desktop-client-user-guide/cloud-voice-app-call-overview/), everything about making and handling calls.
- [Audio conferencing](/pbx/desktop-client-user-guide/audio-conferencing-overview/), start and join voice meetings.
- [Fax](/pbx/desktop-client-user-guide/fax-overview/), send and receive faxes from the app.
- [Call logs](/pbx/desktop-client-user-guide/check-and-manage-call-logs/), review and manage your call history.
- [Voicemail](/pbx/desktop-client-user-guide/check-and-manage-voicemails/), listen to and organize your messages.
- [Recordings](/pbx/desktop-client-user-guide/check-and-manage-recordings/), play back and manage recorded calls.
- [Preferences](/pbx/desktop-client-user-guide/update-your-extension-profile/), update your profile and personal settings.
- [Outlook integration](/pbx/desktop-client-user-guide/microsoft-outlook-integration-overview/), link the app with Microsoft Outlook.
- [Upgrade](/pbx/desktop-client-user-guide/upgrade-cloud-voice-app-desktop-client/), keep the desktop app up to date.
- [Report a problem](/pbx/desktop-client-user-guide/report-cloud-voice-app-problems/), send diagnostics when something goes wrong.

## Related guides

While using Cloud Voice you may also need these companion guides:

- [Operator Panel User Guide](/pbx/operator-panel-user-guide/about-this-guide/), a visual console for receptionists and dispatchers to watch and route calls across the whole system.
- [Contact Center guide](/pbx/contact-center-guide/about-this-guide/), the call center console for managing queues, agents, and live call activity.
- [Web client user guide](/pbx/web-client-user-guide/about-this-guide/), the same features in a browser, with no install required.
- [Mobile client user guide](/pbx/mobile-client-user-guide/about-this-guide/), calling and messaging on your phone while you are away from your desk.
- [Sign in with a Google account](/pbx/desktop-client-user-guide/log-in-to-cloud-voice-app-with-google-account/), use your Google credentials to log in to the app.

:::tip
The Cloud Voice App keeps the same calling and messaging features across the desktop, web, and mobile clients, so you can pick whichever fits how you are working and everything stays in sync.
:::