# Upload or Record Voicemail Greetings

When a caller reaches your mailbox, they hear the voicemail greeting you have set. You can supply your own greeting in two ways: upload a prepared audio file, or record one directly through your extension. This page walks through both methods in the Cloud Voice App Desktop Client.

:::note
Prefer not to record or source an audio file at all? The [AI Text-to-Speech](/pbx/desktop-client-user-guide/ai-text-to-speech/) feature turns text you type into a natural-sounding greeting, so you can create one without ever picking up the phone.
:::

## Greeting limit

Each mailbox holds up to 10 custom voicemail greetings.

:::caution
The 10-greeting limit is a hard cap. If you already have 10 saved, remove one on the **Greeting Management** tab before you can upload or record another.
:::

## Upload a voicemail greeting

Before you begin, prepare an audio file that meets the specifications below. The values in the list are audio codec settings: PCM stands for Pulse-Code Modulation, G.711 is a standard codec used for phone-call audio, and kbps means kilobits per second (the file's data rate).

- **Format**: `.wav`, `.mp3`, or `.gsm`, encoded as one of the following:
  - PCM, 8K, 16-bit, 128 kbps
  - A-law (G.711), 8K, 8-bit, 64 kbps
  - u-law (G.711), 8K, 8-bit, 64 kbps
- **Size**: 8 MB or less

:::caution
The file must use one of the formats and codecs listed above and stay at or under 8 MB. A file that is too large, or saved with a different codec, is rejected when you try to upload it.
:::

To upload the file:

1. Sign in to the Cloud Voice App Desktop Client and open **Preferences > Voicemail**.
2. Under **Voicemail Greeting**, select **Greeting Management**.

   ![Voicemail preferences with the Greeting Management button highlighted](/images/pbx/select-greeting-management.png)
3. In the window that opens, click **Upload**.
4. Choose the audio file you prepared.

Once uploaded, the greeting appears on the **Greeting Management** tab. From there you can assign it as your default greeting or as a presence greeting by picking it from the matching drop-down list.

:::note
Two greeting roles are available from the drop-down lists:

- The **default greeting** plays whenever no other greeting applies.
- A **presence greeting** is tied to a specific presence status (such as Away or Do Not Disturb), so callers hear a different message depending on your current status.
:::

![Assigning an uploaded file as the default greeting](/images/pbx/set-a-new-defaulte-greeting-1.jpg)

![Assigning an uploaded file as a presence greeting](/images/pbx/assign-greeting-for-presence-status-1.jpg)

## Record a voicemail greeting

If you would rather record over the phone, the system calls your extension and captures whatever you say.

:::tip
Record somewhere quiet and have your phone or headset ready before you click **Confirm**. The system rings your extension right away, so any background noise on the line becomes part of the greeting.
:::

1. Sign in to the Cloud Voice App Desktop Client and open **Preferences > Voicemail**.
2. Under **Voicemail Greeting**, select **Greeting Management**.

   ![Voicemail preferences with the Greeting Management button highlighted](/images/pbx/select-greeting-management.png)
3. Open the **Record New Greeting** tab and fill in the settings:
   1. In **Audio File Name**, type a label that will help you recognize the greeting later.
   2. From the **Extension** drop-down list, choose the extension you want to record from.
   3. Click **Confirm**. The system rings the extension you selected.
4. Answer the call, speak your greeting, and hang up when you are done.

The new recording shows up on the **Greeting Management** tab. As with an uploaded file, you can set it as your default greeting or a presence greeting using the corresponding drop-down list.

![Setting a recorded greeting as the default greeting](/images/pbx/set-a-new-defaulte-greeting-1.jpg)

![Setting a recorded greeting as a presence greeting](/images/pbx/assign-greeting-for-presence-status-1.jpg)