# Check Guest Bills and Invoices

Every guest who checks in gets a bill that accumulates the charges from their stay, and check-out turns that bill into an invoice you can hand to the guest. This page walks front-desk staff through viewing an in-progress bill and pulling up a completed invoice.

:::note
A bill and an invoice are two stages of the same record. While the guest is checked in, the bill keeps updating as charges are added. At check-out the total is locked in and becomes the invoice, which does not change afterward.
:::

## View a guest's bill

While a guest is still staying with you, you can look up the charges on their room at any time from the Room Panel.

1. Sign in to the Cloud Voice App (Desktop or Web) and open **Hotel Management > Room Panel**.

   :::note
   Hotel Management sits in the app's main navigation. The Room Panel shows a tile for every guest room, so at a busy property you may need to scroll or use the filter in the next step to find the room you want.
   :::
2. Optional: select the **Occupied** tab to show only rooms that are currently checked in.

   :::tip
   Filtering to **Occupied** is the fastest way to find a guest who is still in-house, since it hides vacant and out-of-service rooms.
   :::

   ![Room Panel filtered to show only occupied rooms](/images/pbx/filter-occupied-room.png)
3. Select the room you want, then click the billing details icon ![Billing details icon](/images/pbx/billing-detail.png).

   ![Selecting a room and opening its billing details in the Room Panel](/images/pbx/room-panel-billing-details.png)

   The room's bill appears in the panel on the right.

   ![A guest bill shown in the right-hand panel of the Room Panel](/images/pbx/room-panel-bills.png)

## View a guest's invoice

After a guest checks out, their invoice is available from the Stay History panel, where you can open it and give the guest a copy.

1. Sign in to the Cloud Voice App (Desktop or Web) and open **Hotel Management > Stay History**.
2. Optional: in the **Status** drop-down, choose **Check Out** to list only the records for guests who have already left.

   :::tip
   Use the **Check Out** status filter when you need a past guest's invoice, so the list is not cluttered with guests who are still checked in.
   :::

   ![Stay History filtered by the Check Out status](/images/pbx/filter-checkout-history.png)
3. Click the view icon ![View icon](/images/pbx/view.png) next to the record whose invoice you want.

   ![Opening a guest invoice from a Stay History record](/images/pbx/view-guest-invoice.png)

   The invoice opens in a new browser tab.

   :::note
   If no new tab appears, your browser's pop-up blocker is most likely stopping it. Allow pop-ups for the Cloud Voice App site and click the view icon again.
   :::

   ![A completed guest invoice ready to review](/images/pbx/billing-invoice.png)

:::tip
From the invoice tab you can save the invoice to your computer as a `.pdf` and pass it along to the guest.
:::