# Check out

When a guest is ready to leave, the front desk can check them out directly from the Room Panel. Cloud Voice supports checking out one room at a time or clearing an entire tour group in a single operation. Both flows let you add any final charges and produce an invoice you can hand to the guest.

## Check out an individual guest

1. Sign in to the Cloud Voice App (Desktop or Web) and open **Hotel Management > Room Panel**.
2. Find the checked-in room and click the check-out icon ![Check-out icon](/images/pbx/check-out.png) in its bottom-right corner.

   ![A checked-in room card with the check-out control highlighted in the corner](/images/pbx/check-out-button.png)

3. Fill in the check-out details:

   ![Check-out dialog showing the actual check-out time and the section for additional charges](/images/pbx/single-room-checkout.png)

   a. In the **Actual Check-Out Time** drop-down, accept the current time or set a different one.

   b. Under **Other Charges**, click **Add** to record any extra fees for the room.

      :::note
      You can add up to 10 charge items.
      :::

   c. Click **Save**.

:::caution
Check-out is final. Saving clears the guest's data from the room extension and cannot be undone. If any voicemail messages or call recordings need to be kept, download them before you check the guest out.
:::

### What happens next

- A confirmation window appears once check-out succeeds. Click **View Invoice** to open the invoice and share it with the guest.

  ![Confirmation window with a link to view the guest's invoice](/images/pbx/single-room-checkout-success.png)

- The room is marked **Vacant** and its status returns to the default configuration.
- The room extension is restored to its default settings, and the following guest data is removed:
  - **Cleared data:** First Name, Mobile Number, Email Address, Voicemail Messages, Call Recordings, Call Logs, Internal Chat histories, Personal Contacts, Video Conferences, and Wake-up Calls.
  - **Call permission reset:** Outbound and international calling are again blocked on the extension.
  - **Presence reset:** Extension presence returns to **Available**.
  - **Extension setting reset:** The **Last Name** field is set back to the extension number.

## Check out a tour group

1. Sign in to the Cloud Voice App (Desktop or Web) and open **Hotel Management > Room Panel**.
2. In the top-left corner, click **Group Check-In/Out** and choose **Group Check-Out**.

   
   ![Cloud Voice, Room Panel with the Group Check-In/Out menu expanded to Group Check-Out](/images/pbx/group-checkout-button.png)

3. Fill in the group check-out details:

   ![Group check-out dialog with fields for the group name, check-out time, and additional charges](/images/pbx/group-checkout-detail.png)

   a. In the **Group Name** drop-down, select the tour group.

   b. In the **Actual Check-Out Time** drop-down, accept the current time or set a different one.

   c. Under **Other Charges**, click **Add** to record any extra fees for the group.

      :::note
      You can add up to 640 charge items.
      :::

   d. Click **Save**.

:::caution
Group check-out processes every room in the selected group at once and cannot be undone. Confirm the **Group Name** is correct before you save, because the data for all of those rooms is cleared together.
:::

### What happens next

- A confirmation window appears once check-out succeeds.

  ![Confirmation window indicating the tour group check-out completed](/images/pbx/group-checkout-success.png)

  You can review each room's invoice under **Hotel Management > Stay History** and send them to the guests.

  ![Stay History list showing the invoices generated for the tour group](/images/pbx/group-invoices.png)

- The temporary extension group created for the tour group is deleted from the PBX (Private Branch Exchange, the phone system that manages your extensions and calls).
- Every room in the group is marked **Vacant** and its status returns to the default configuration.
- Each room extension is restored to its default settings, and the following guest data is removed:
  - **Cleared data:** First Name, Mobile Number, Email Address, Voicemail Messages, Call Recordings, Call Logs, Internal Chat histories, Personal Contacts, Video Conferences, and Wake-up Calls.
  - **Call permission reset:** Outbound and international calling are again blocked on the extension.
  - **Presence reset:** Extension presence returns to **Available**.
  - **Extension setting reset:** The **Last Name** field is set back to the extension number.