# Check Wake-up Call Logs

Every wake-up call the system places is recorded, whether it succeeds or fails. These records give the front desk a clear history to confirm that guests were reached on time and to follow up on any call that did not go through. Check them at the start of a shift, or any time a guest reports a missed wake-up call.

## Storage limit

The system keeps up to 100,000 wake-up call records. Once that ceiling is reached, the oldest entries are removed automatically to make room for new ones.

:::caution
Old records are deleted automatically once the 100,000 limit is reached, and they cannot be recovered. If you need to keep a record for a dispute or an audit, note or export it before it ages out.
:::

## Open the wake-up logs

1. Sign in to the Cloud Voice App (Desktop or Web).
2. Go to **Hotel Management > Wake-up Service > Wake-Up Logs**.

The page lists every wake-up call, so you can see at a glance which tasks completed and which ran into trouble.

:::note
Each entry shows when the call was scheduled, the room or extension it targeted, and whether it succeeded or failed. Sort or scan by status to spot failures quickly.
:::

![Wake-up call log listing each task with its status and outcome](/images/pbx/wake-up-log.png)

## Follow up on a failed call

When a wake-up call fails, you can investigate it directly from the list:

1. Select ![View details icon](/images/pbx/view.png) next to the failed entry to see the reason the call did not connect, then take whatever action the situation calls for.
2. Once you have handled it, select ![Mark as dealt icon](/images/pbx/dealt.png) to flag the task as resolved.

:::caution
A failed wake-up call means the guest may not have been woken. Do not rely on the log alone: call the room directly (or send staff) as soon as you notice the failure, so the guest is not left waiting.
:::

:::tip
Marking a handled failure as dealt keeps the list of outstanding problems short, so the next person on shift can tell at a glance what still needs attention.
:::