# View and Manage Guest Stay History

Stay History gives the front desk a running record of every guest visit. From this view you can look up past stays, export the records for reporting, and clear out entries you no longer need.

:::note
The phone system keeps up to 100,000 stay history records. Once that ceiling is reached, the oldest records are removed automatically to make room for new ones.
:::

## View stay history

1. Sign in to the Cloud Voice App (Web or Desktop) and open **Hotel Management > Stay History**.

The list shows every guest stay the system has on file.

![Front desk stay history list with a row for each guest visit](/images/pbx/all-stay-history.png)

## Download stay history

You can export the entire log at once or narrow it to a specific set of stays before exporting. Either option saves the records as a `.csv` file (comma-separated values, which opens in any spreadsheet app such as Excel or Google Sheets) on your computer.

:::note
Invoices are not part of these exports. To download invoices, see [Check guest invoices](/pbx/hotel-management/check-guest-bills-and-invoices/#check-and-download-guest-bill__section_hrq_pzb_zdc).
:::

### Export every stay record

1. Sign in to the Cloud Voice App (Web or Desktop) and open **Hotel Management > Stay History**.
2. Click **Download**, then choose **Download All Data**.

   ![Download menu open on the stay history page with the option to export all records](/images/pbx/download-all-stay-history.png)

The complete stay history is saved to your computer as a `.csv` file.

### Export selected stay records

1. Sign in to the Cloud Voice App (Web or Desktop) and open **Hotel Management > Stay History**.
2. Apply filters until only the stays you want to export remain in the list.

   ![Stay history list filtered down to a subset of guest visits](/images/pbx/filter-stay-history.png)
3. Click **Download**, then choose **Download Filtered Data**.

   ![Download menu with the option to export only the filtered stay records](/images/pbx/download-filtered-stay-history.png)

The filtered stay records are saved to your computer as a `.csv` file.

## Delete stay history

:::caution
Only records with a status of **Check Out** or **Room Change** can be deleted. Records in any other status (for example, a guest who is still checked in) cannot be removed until that stay ends.
:::

:::danger
Deleting a stay is permanent and cannot be undone. It also removes that stay's invoices from the phone system, so export anything you need for billing or reporting before you delete. Clearing all records wipes every deletable history at once.
:::

1. Sign in to the Cloud Voice App (Web or Desktop) and open **Hotel Management > Stay History**.
2. Remove records in one of two ways:
   - To remove individual records, click the delete icon ![delete](/images/pbx/delete.png) on the row, then confirm with **OK**.

     ![Confirmation prompt for deleting a single guest stay record](/images/pbx/delete-stay-history.png)
   - To remove every record at once, click the clear icon ![clear](/images/pbx/clear.png), then confirm with **OK**.

     ![Confirmation prompt for clearing all guest stay records](/images/pbx/clear-stay-history.png)