# Set up Call Journal to Bitrix24 CRM

Once your phone system is connected to Bitrix24, you can enable Call Journal so that every call an associated user completes with a contact in your CRM (Customer Relationship Management system) is recorded as an activity in Bitrix24 automatically. This page walks through turning the feature on and shaping the log entries that get written.

## Before you begin

Make sure you have already [connected Cloud Voice to Bitrix24 CRM](/pbx/integrations/bitrix24/integrate-cloud-voice-with-bitrix24-crm/). Call Journal builds on that integration and will not work without it.

## Turn on Call Journal

1. Sign in to the phone system management portal and open **Integrations > CRM**.
2. On the CRM integration page, switch **Call Journal** on.
3. Decide what each logged call should say. Fill in the following fields:

   ![Fields for setting the subject and description text of a logged call](/images/pbx/call-log-content.png)

   - **Subject**: The title that appears on the call log entry.
   - **Description**: The body text of the call log entry.

   :::note
   Both fields accept variables, so the text can pull in details from each call rather than staying static. The variables available for call journaling are documented in the integration template reference.
   :::

4. Adjust the journaling behavior to match how your team works:

   | Setting | What it does |
   | --- | --- |
   | Play Call Recording | Lets CRM users who are linked to phone system extensions open and play recordings held on the phone system directly from within Bitrix24. |
   | Disable Display Missed Call Records in Unanswered Agents | For queue and ring group calls, sends the call log only to the CRM of the agent who took the call. Agents who did not answer receive no missed-call entry for that call. |

   :::caution
   With **Play Call Recording** enabled, call recordings become reachable from inside Bitrix24: clicking a recording there causes the CRM to fetch the file from the phone system on demand. This exposes recorded audio to CRM users, so confirm with the CRM provider how Bitrix24 safeguards recording data once it is retrieved before turning this on.
   :::

5. Click **Save**.

## What happens next

- Each time an associated user finishes a call with a CRM contact, the phone system writes a log entry to Bitrix24 using the subject and description you defined.

  ![A completed call shown as an activity entry in the Bitrix24 CRM timeline](/images/pbx/call-journal.png)

- If you turned on recording playback, users can review and play the call's recording without leaving the CRM.

  ![A call recording available for playback inside the Bitrix24 CRM record](/images/pbx/call-recording.png)