# Manage Call Logs

The Cloud Voice App for Dynamics 365 plugin keeps a record of your calls so you can follow up without leaving your CRM (Customer Relationship Management system). From the call log you can dial a number back, turn an unknown caller into a Dynamics contact, jump to an existing contact, and log the call as a phone call activity.

## Open your call logs

1. In the plugin, select **Call Logs**.
2. Choose the log you want to view:
   - **Personal Call Logs** for calls you made or received yourself.
   - **Queue Call Logs** for calls handled through your queues.

:::note
A queue is a shared line that distributes incoming calls to a group of agents. **Queue Call Logs** shows the calls that came through those shared queues, while **Personal Call Logs** shows only your own calls. Pick the view that matches the call you are looking for.
:::

## Find a specific call

This step is optional. To narrow a long list, use the search box and filters at the top of the call log to locate the records you need.

![Search box and filter controls above the call log list](/images/pbx/search-filter-call-log.png)

## Act on a call log entry

Each record supports the following actions.

### Call the contact back

Return the call in either of these ways:

- Double-click the record.
- Select the call icon ![Call](/images/pbx/phone-call-1.png) on the entry.

:::caution
Both actions dial the number right away through your Cloud Voice App: this places a real, live call. Confirm you have the correct record selected before you double-click or select the call icon so you do not ring the wrong contact.
:::

### Save an unknown number as a Dynamics contact

If the number isn't tied to an existing contact, you can add it to Dynamics 365 directly from the log. This is handy for turning a first-time caller into a record you can track later.

1. Select the add-contact icon ![Add a contact](/images/pbx/Add%20a%20Contact.png) on the entry.
2. In the pop-up, choose the contact type, then select **Save**.

The new contact is created and its details page opens automatically in the main Dynamics 365 area, ready for you to fill in any remaining details.

### Open an existing contact's details

Select the view-contact icon ![View Dynamics contact](/images/pbx/view-dynamics-contacts.png) on the entry to open that contact's details page in the main Dynamics 365 CRM area.

### Log or update a phone call activity

Record the call as a Dynamics phone call activity, or update one you've already created:

1. Select the activity icon ![Phone call activity](/images/pbx/call-activity.png) on the entry.
2. On the **Phone Call Activity** page, fill in the call details.
3. Select **Save**.
4. Select the close icon ![Close](/images/pbx/close-window.png) to close the page.

The phone call activity is saved and synced to Dynamics 365 CRM.

:::tip
A phone call activity adds the call to the contact's timeline in Dynamics 365, which keeps colleagues informed and feeds call reporting. Log important calls right after they end, while the details are still fresh.
:::