# Disconnect Salesforce CRM Integration

A CRM (Customer Relationship Management) system is the tool your organization uses to store customer records and contact details, such as Salesforce. When Cloud Voice is integrated with Salesforce, it syncs a phonebook and contacts from the CRM into the phone system. Cloud Voice supports only one active CRM connection at a time, so before you can link a different Salesforce account, or switch to another CRM entirely, you first need to remove the integration that is currently in place. Follow the steps below to disconnect it.

:::note
If your goal is to connect a new CRM account, disconnecting the old one is a required first step. You will not be able to set up a second CRM connection while one is still active.
:::

## Disconnect the integration

1. Sign in to the Cloud Voice management portal and open **Integrations > CRM**.
2. In the top-right corner of the page, select **Cancel Integration**.

   ![The Cancel Integration control at the top of the CRM integration page](/images/pbx/cancel-integration.png)
3. Confirm by clicking **OK** in the dialog that appears.

   :::caution
   Confirming with **OK** ends the connection and erases every saved integration setting. There is no undo. If you reconnect this CRM later, you will have to re-enter all of the connection details from scratch.
   :::

## What happens next

Once you confirm, Cloud Voice does the following:

- Ends the Salesforce CRM connection.
- Erases all of the integration's saved settings.
- Keeps the phonebook and contacts that were synced from Salesforce. They stay on the system and become editable.

:::tip
Because the synced phonebook and contacts are kept, you do not need to re-import them after disconnecting. They remain available on Cloud Voice and, now that the sync has stopped, you can edit them directly.
:::