# Disconnect Zendesk Integration

Cloud Voice supports one active helpdesk connection at a time. Before you link Cloud Voice to a different helpdesk provider (for example, moving from Zendesk to another service), you must first remove the current Zendesk connection using the steps below.

:::note
The helpdesk integration lives in the Cloud Voice web portal under **Integrations > Helpdesk**. If you are only reconfiguring Zendesk (not switching providers), you do not need to disconnect it.
:::

## Remove the connection

1. Sign in to the Cloud Voice web portal and open **Integrations > Helpdesk**.
2. In the upper-right corner, select **Cancel Integration**.

   ![The Helpdesk integration page with the Cancel Integration button highlighted](/images/pbx/cancel-integration.png)

3. When the confirmation window appears, choose **OK**.

:::caution
Disconnecting clears every setting tied to the integration (API credentials, sync options, and mappings). Cloud Voice does not keep a copy, so if you reconnect Zendesk later you will have to set it up again from scratch.
:::

## What happens next

Once you confirm, the following occur:

- The link to Zendesk is removed.
- All integration settings are cleared.
- The phonebook and contacts that were synced during the integration stay on Cloud Voice.

:::tip
Your synced contact data is not deleted. While the integration is active those records are managed by the sync, but after you disconnect they remain on Cloud Voice and become fully editable, so you can keep or adjust them before setting up a new helpdesk.
:::