# Set up Call Journal to Zoho Desk

Once Cloud Voice is connected to Zoho Desk, you can have the system write a call log to Zoho Desk each time an associated user finishes a call with a Zoho Desk contact. This page walks you through enabling and customizing that behavior.

## Before you begin

You must have already [connected Cloud Voice to Zoho Desk](/pbx/integrations/zoho-desk/integrate-cloud-voice-with-zoho-desk/).

## Enable and configure Call Journal

1. Sign in to the PBX (Private Branch Exchange, the phone system) web portal and open **Integrations > Helpdesk**.
2. On the Zoho Desk integration page, switch **Call Journal** on.
3. Decide what each logged call should contain:

   ![Call Journal fields for setting the subject and description of a logged call](/images/pbx/call-log-content.png)

   - **Subject**: The heading applied to the call log.
   - **Description**: The body text of the call log.

   :::note
   Both fields accept variables, so the recorded details can be filled in automatically from each call rather than being fixed text.
   :::

4. Optionally, select **Disable Display Missed Call Records in Unanswered Agents**. When this is on, calls that route through a queue or ring group are logged only to the Zoho Desk account of the agent who actually answered. The same call will not appear as a missed-call entry in the Zoho Desk accounts of agents who did not pick up.

   :::note
   Turn this on when a single incoming call rings several agents at once (a queue or ring group) and you do not want every agent who let it ring to get a duplicate missed-call entry. Leave it off if you want each agent to see the calls they did not answer.
   :::

5. Click **Save**.

## Result

From now on, whenever an associated user hangs up a call with a Zoho Desk contact, Cloud Voice pushes a call log to Zoho Desk using the subject and description you defined.