# Manually Register a Wildix IP Phone with Cloud Voice

If a Wildix desk phone isn't set up through auto provisioning, you can register a Cloud Voice extension on it manually. Work through it in two stages: collect the extension's SIP details from Cloud Voice, then enter those details in the phone's web interface. The example below uses a Wildix WP480R3 (firmware 63.145.10.168), but any Wildix phone that supports SIP (Session Initiation Protocol) follows the same steps.

## Step 1. Collect the registration details from Cloud Voice

Sign in to the Cloud Voice management portal (your hosted PBX, or Private Branch Exchange, phone system) and note the values below. You'll enter each of them on the phone in Step 2.

**Extension credentials**

Go to **Extension and Trunk > Extension**, click the edit icon beside the extension, then open **User > Extension Information**. Record these three fields:

- Extension Number
- Registration Name
- Registration Password

![Extension Information panel listing the extension number, registration name, and registration password](/images/pbx/extension-information.png)

**Transport protocol**

Open the same extension and go to **Advanced > VoIP Settings > Transport** to check which SIP transport the extension uses. In this example the extension is set to UDP (User Datagram Protocol).

![Cloud Voice, VoIP settings showing the transport protocol set to UDP](/images/pbx/extension-transport-protocol.png)

:::note
- If the extension uses **TCP** (Transmission Control Protocol), confirm that the SIP TCP port is enabled on the PBX, otherwise registration fails. Check it under **PBX Settings > SIP Settings > General > Basic**.

  ![SIP general settings with the TCP port enabled](/images/pbx/ext-reg-open-tcp.png)

- If the extension uses **TLS** (Transport Layer Security), confirm that TLS is enabled on the PBX, otherwise registration fails. Check it under **PBX Settings > SIP Settings > TLS**.

  ![SIP TLS settings enabled on the PBX](/images/pbx/ext-reg-open-tls.png)
:::

**PBX domain name**

Note the domain name of your PBX. This example uses `pbx.example.cloudvoice.com`.

**SIP registration port**

The SIP registration port is `5060`.

## Step 2. Register the extension on the Wildix phone

1. Sign in to the phone's web interface.

   ![Wildix IP phone web login page](/images/pbx/wildix-login-page.png)

   a. Enter the phone's IP address in your browser's address bar.

   b. Enter the username and its password. In this example, use the default username `admin` and password `admin`.

   c. Click **Login**.

   :::caution
   `admin` / `admin` is the factory default login for the phone's web interface. If the phone is still using it, change the admin password after you finish registering. Leaving the default in place lets anyone on the network take over the phone and place fraudulent calls.
   :::

2. In the left navigation bar, go to **Account > Basic** and complete the following settings.

   a. In the **SIP Account** section, configure an account.

      ![Wildix SIP account fields filled with the extension's credentials](/images/pbx/wildix-sip-account-info.png)

      - **Account**: Choose an account that isn't in use.
      - **Account Active**: Select **Enable** to turn the account on.
      - **Display Label**: Enter the name to associate with the account. It appears on the phone's screen.
      - **Register Name**: Enter the extension's registration name.
      - **User Name**: Enter the extension number.
      - **Password**: Enter the extension's registration password.

   b. In the **SIP Server 1** section, enter the PBX details.

      
      ![Cloud Voice, Wildix SIP server settings with the PBX domain name and registration port](/images/pbx/wildix-pbx-server-infor-cloud.png)

      - **Server IP**: Enter the PBX server's domain name.
      - **Port**: Enter the SIP registration port.

   c. In the **Transport Type** section, select the extension's transport protocol.

      ![Wildix transport type selection](/images/pbx/wildix-ext-transport.png)

      :::caution
      The Transport Type on the phone must match the transport protocol you noted for the extension in Step 1. If the two do not match, the phone cannot register.
      :::

3. At the bottom of the page, click **Submit**.

## Result

The extension is now registered. To confirm, go to **SIP Account > Status** and check the registration state.

![Wildix SIP account status showing the extension registered successfully](/images/pbx/wildix-ext-register-success.png)