# Cloud Voice 84.22.0.134-beta1 - **Release date:** March 30, 2026 - **Release version:** V23.3-Beta This is the first beta build of the V23.3 release. To try the changes below, check for updates in your phone system's admin portal and upgrade. :::caution This is a beta build. Try it in a test environment first and report anything that doesn't work as expected to your service provider. ::: ## New features ### AI Receptionist Cloud Voice now includes an AI Receptionist: a virtual agent that stays available around the clock. It answers incoming calls, greets callers, responds to their questions from a knowledge base you define, and routes each call to the right destination. By handling routine, repetitive interactions on its own, it lightens your team's workload while giving callers a consistent experience. Several related changes ship alongside it. **Add-on minutes.** Two subscriptions are available under Plan > Add-on Subscription to grow your pool of AI Receptionist minutes. ![Add-on subscription options for expanding AI Receptionist minutes](/images/pbx/rn-ai-subscription-pce.png) | Subscription | What it provides | | --- | --- | | AI Receptionist (One-Time Capacity) | A one-time block of AI Receptionist minutes for the phone system. Buy more once the block runs out. | | AI Receptionist (Monthly Quota Pack) | Each pack adds 200 AI Receptionist minutes per month; subscribe to one or more packs as needed. | :::note Monthly pack minutes reset at the start of each month and do not carry over. ::: Every phone system starts with 60 free one-time AI Receptionist minutes, and you can add more as your needs grow. - To subscribe to either service, contact your service provider. - You can buy one-time capacity, subscribe to one or more monthly packs, or combine both. When both are active, minutes are drawn from the monthly pack first. **Call report.** A new AI Receptionist Call Activity report (Reports and Recordings > Call Reports > Default Reports > AI Reports) gives you an overview of call activity and statistics for AI Receptionist calls. ![Overview of the AI Receptionist Call Activity report](/images/pbx/ai-receptionist-call-activity-report-overview.png) **Event notifications.** New events are available under System > Event Notification > Event Type. | Event | Trigger | | --- | --- | | AI Receptionist Call Line Abnormal | The AI Receptionist's call line is abnormal and cannot receive calls. | | AI Receptionist Call Line Restored | The AI Receptionist's call line has recovered and can receive calls normally again. | | Your AI Receptionist Usage is Reaching the Capacity Limit | The utilization rate (used minutes divided by total minutes) of either the one-time capacity or the monthly pack reaches a configured threshold. | | AI Receptionist Limit Reached | All AI Receptionist minutes, across both the one-time capacity and the monthly pack, have been used. | ### Custom call reports You can now build Custom Reports around your own business needs. Choose a dataset, either a built-in custom report or one of the default call reports, then pick the metrics, dimensions, and filters that define exactly what the report shows. The following related changes are included. - **My Reports.** A new My Reports page (Reports and Recordings > Call Reports) is where you create and manage custom reports and pin the default reports you use most for quick access. :::note Access to the reports in My Reports is governed by each user's assigned role (Extension and Trunk > Role). ::: ![Role setting that controls access to reports in My Reports](/images/pbx/rn-my-report-access.png) - **Default Reports.** The phone system's built-in reports have been reorganized and grouped under a Default Reports page. ![The reorganized call reports layout with a Default Reports page](/images/pbx/access-new-call-report.png) - **New custom reports** (Reports and Recordings > Call Reports > My Reports): ![The new set of custom call reports in My Reports](/images/pbx/rn-custom-reports.png) | Report | What it shows | | --- | --- | | Inbound Queue Activity Analysis | Granular insight into queue activity during queue call handling. | | Inbound Queue Logs | A quick overview of each inbound queue's call activity over a selected period. | | Agent Activity Analysis | Granular insight into agent activity during queue call handling. | | Inbound Queue Logs for Agent | A quick overview of each agent's call activity over a selected period. | - **Improved default reports** (Reports and Recordings > Call Reports > Default Reports): | Report | Change | | --- | --- | | Extension Call Statistics / Extension Call Activity | New Abandoned metric, calls the caller abandoned before reaching the extension, not counting calls the extension handled as a member of a queue or ring group. | | Extension Call Accounting Details | New PIN Code filter (narrow data to specific PIN codes) and PIN Code metric (the PIN used when calling through a restricted outbound route). | | DID/Outbound Caller ID Activity | New DID (Direct Inward Dialing, the external number a caller dials to reach an extension) and DOD (Direct Outward Dialing, the external number shown as the caller ID on outbound calls) filters for narrowing data to specific DID and DOD numbers. | | Agent Missed Call Activity | New Queue metric showing which queue received the call. | | Agent Performance | Now supports filtering on more than one queue. | - **Quick actions from a report.** You can now act on a report directly from its view: ![Quick-action controls available on a call report](/images/pbx/rn-call-report-quick-entry.png) - **Customize download settings**: the settings icon beside Download opens per-report download options. - **Add to My Reports**: pin a frequently used report for quick access. - **Add to Scheduled Reports**: schedule the report to be emailed automatically. - **Custom data display.** You can now tailor how report data appears: ![Controls for reordering and freezing report columns](/images/pbx/rn-call-report-field-adapting.png) - Use the drag handle beside a field to reorder its position in the report data. - Drag a field to Left (Freeze Column) or Right (Freeze Column) to pin it in place. - **Scheduled reports.** The scheduled report settings (Reports and Recordings > Call Reports > Scheduled Reports > Add Report > Scheduled Info) gained new options: | Setting | Change | | --- | --- | | File Format | Reports can now be downloaded in HTML. | | Duration Format | You can now choose the display format for all duration-related fields. | | Include Details | You can now choose whether to include call details in the download, and how those details are laid out. | :::note Include Details is available only for reports that carry call details, such as the IVR (Interactive Voice Response) report or the Queue Performance report. ::: The scheduled log list (Reports and Recordings > Call Reports > Scheduled Logs) now shows the delivery status of each scheduled report. ![Delivery status shown in the scheduled report log list](/images/pbx/rn-call-report-status.png) - **APIs.** A new `myreport/list` interface returns the custom reports and the default reports pinned to My Reports. The `call_report/list`, `call_report/detail`, and `call_report/download` interfaces gained parameters for querying custom reports (`my_report_id`), the AI Receptionist Call Activity report (a `type` value of `aireceptionistcallactivity` plus `ai_receptionist_id_list`), Extension Call Accounting Details (`pin_list`), and DID/Outbound Caller ID Activity (`did_num_list` and `dod_num_list`). `call_report/download` also added `detail_type`, `format`, and `duration_format` for download settings, and `call_schedule_report/list` now returns a `status` field for scheduled-report delivery. ## Improvements and bug fixes ### Extension - You can now set the maximum number of Cloud Voice App clients that may be logged in to an extension at the same time (Extension and Trunk > Extension > User > Extension Information). ![Cloud Voice, extension setting for the maximum number of app clients allowed to log in at once](/images/pbx/rn-linkus-client-multi-login.png) :::note Simultaneous logins on multiple devices require these minimum app versions: - Cloud Voice App for desktop: version 1.21.2 or later - Cloud Voice App for mobile: version 5.24.13 (iOS) / 5.24.7 (Android) or later ::: - You can now view every Cloud Voice App client logged in to an extension and manage the associated devices, adding remarks or remotely logging the extension out of a specific device (Extension and Trunk > Extension > Cloud Voice App > Currently Logged-in Devices). ![List of devices currently logged in to an extension](/images/pbx/rn-logged-in-devices.png) :::note - This feature is available only to the administrator. - Extension users can also view and manage the app clients logged in to their own extension. ::: - You can now update extension information by importing a file (Extension and Trunk > Extension > Import). If an extension number already exists in the system, its settings are updated automatically from the file. :::caution Importing does more than add new extensions. When a number in the file matches an extension that already exists, that extension's current settings are overwritten with the values from the file. Review the file before you import so you do not replace working configuration by mistake. ::: :::note This feature is available only to the administrator. ::: ### Trunk New shared-trunk settings are now visible on the portal. :::note Because shared trunks are configured and managed centrally by your service provider, these settings are read-only and cannot be changed from the phone system portal. ::: - **SIP Registration Timer**: defines the number of registration attempts and the default registration validity period for a register trunk (Extension and Trunk > Trunk > (Shared Trunk) Register Trunk > Basic). SIP (Session Initiation Protocol) is the signaling protocol that phones and carriers use to set up and end calls. ![Read-only SIP registration timer settings for a shared register trunk](/images/pbx/rn-sip-reg-timer.png) - **Custom SIP Headers**: defines the custom SIP headers and values included in the SIP INVITE messages for calls sent through the trunk (Extension and Trunk > Trunk > Shared Trunk > SIP Headers). ![Read-only custom SIP header settings for a shared trunk](/images/pbx/rn-custom-sip-header.png) ### Contacts Company contact records now hold more detail, with new fields for Organization, Job Title, Position, Industry, and Supervisor (Contacts > Company Contacts). ![Expanded company contact fields including organization and job title](/images/pbx/rn-contact-info.png) ### Auto provisioning Fixed two Resource Repository issues: - Uploading an IP phone firmware failed with a "Failed to upload" error and never completed. - After firmware was uploaded for a model variant with a suffix (for example, `X5U-V2`), the base model (for example, `X5U`) no longer appeared in the Model drop-down list for later firmware uploads. ### Time conditions The maximum number of custom business hours and time periods you can add has increased from 10 to 20 across these features. | Feature | Details | | --- | --- | | Inbound Route | With Time Condition enabled and Time-based Routing Mode set to Based on Custom Business Hours or Based on Custom Time Periods, you can add up to 20 time setting entries, each with up to 20 time periods. | | Business hours and holidays | When configuring business hours for a time zone, you can add up to 20 time periods in Business Hours and up to 20 in Break Hours per time setting entry. | | Call Flow Designer | When a Business Hours component's Time-based mode is Based on Custom Business Hours, you can add up to 20 time periods in Business Hours and up to 20 in Break Hours. | | IVR | With Time Condition enabled for an IVR Key Press Event and Time-based Mode set to Based on Custom Business Hours or Based on Custom Time Periods, you can add up to 20 time setting entries, each with up to 20 time periods. | ### Inbound route Fixed an issue where, on an inbound route using Based on Custom Time Periods routing, dialing the feature code for a specific time period did not switch to the matching destination even though the other feature codes worked normally. ### Call Flow Designer Fixed an issue where the HTTP Request component could not retrieve the complete data from an HTTP response. ### Speed dial You can now add a remark to a speed dial number (Call Features > Speed Dial). When a user dials the number, the remark appears alongside the phone number, making the entry easier to recognize. ![Adding a remark to a speed dial number](/images/pbx/rn-speed-dial-remark.png) ### AI The built-in AI features, Text-to-Speech, Call Transcription, and Voicemail Transcription, have moved from Integrations > AI to AI > AI Toolbox. ![Cloud Voice, built-in AI tools relocated to the AI Toolbox menu](/images/pbx/rn-ai-move-se.png) ### AI transcription - Two add-on subscriptions now expand your pool of AI Transcription minutes (Plan > Add-on Subscription). ![Add-on subscription options for expanding AI Transcription minutes](/images/pbx/rn-ai-subscription-pce-1.png) | Subscription | What it provides | | --- | --- | | AI Transcription (One-Time Capacity) | Formerly the Transcription service, a one-time block of AI transcription minutes. Buy more once the block runs out. | | AI Transcription (Monthly Quota Pack) | Each pack adds 500 AI transcription minutes per month; subscribe to one or more packs as needed. | :::note Monthly pack minutes reset at the start of each month and do not carry over. ::: Every phone system includes free one-time AI Transcription minutes, 120 on the Enterprise plan or 240 on the Ultimate plan, and you can add more as needed. - To subscribe to either service, contact your service provider. - You can buy one-time capacity, subscribe to one or more monthly packs, or combine both. When both are active, minutes are drawn from the monthly pack first. - Improved AI transcription event notifications (System > Event Notification > Event Type > Reminder). | Event | Change | | --- | --- | | Your AI Transcription Usage is Reaching the Capacity Limit | You can now set capacity alert thresholds separately for one-time capacity and monthly packs. The alert fires when the utilization rate of either reaches its configured threshold. | | AI Transcription Limit Reached | Fires when all AI transcription minutes, across both the one-time capacity and the monthly pack, have been used. | ![Separate capacity alert thresholds for one-time and monthly minutes](/images/pbx/rn-month-threshold.png) ### Email template Fixed an issue where editing the Scheduled CDR (Call Detail Record, the log of a completed call) email template and setting the display text for the CDR download link caused the phone system to prepend `http://` to the URL, producing a duplicate prefix that broke the link. ### Event notification Two new events are available under System > Event Notification > Event Type > System. | Event | Trigger | | --- | --- | | Concurrent Calls Overload | Concurrent calls have reached the phone system's limit. | | Lost Connectivity to Shared Trunk | A shared trunk has lost connectivity unexpectedly. | ### SIP settings You can now customize SDP (Session Description Protocol) session parameters, the session name (the `s=` line) and the `` portion of the session originator (the `o=` line), to meet specific carrier or device requirements (PBX Settings > SIP Settings > Session > Session Parameter Configuration). SDP is the part of a SIP message that describes the media for a call. :::caution Change these values only when your carrier or device asks for a specific format. The session name and originator have to match what the far end expects, so incorrect values can cause call setup to fail. ::: ![Custom SDP session parameter fields under SIP settings](/images/pbx/rn-session-param.png) ### Microsoft Entra ID (Azure Active Directory) integration - The integration process is simpler. You can now start it directly from the phone system: sign in with a Microsoft account to grant consent, and the phone system automatically creates the application it needs in Microsoft Entra ID, no manual configuration required. :::note Existing integrations that use the legacy method keep working without interruption. ::: - User synchronization has been improved: - A new User Avatar Synchronization option syncs user avatars from Microsoft to the matching phone system extensions when enabled. ![User avatar synchronization option for Microsoft Entra ID users](/images/pbx/rn-user-avatar.png) - You can now edit the extension information of synced users. Disable the mapping for specific fields (or all of them) and those fields stop syncing, so you can edit them directly on the phone system. ![Cloud Voice, field mapping options for users synced from Microsoft Entra ID](/images/pbx/rn-365-field.png) - Contact synchronization has been improved: with the simplified integration method, Outlook contact synchronization is set up entirely on the phone system, with no extra permission handling in Microsoft. :::note Integrations that still use the legacy method are unchanged and continue to require permission configuration in Microsoft. ::: ### API - Interface improvements by feature: | Feature | Change | | --- | --- | | System | Added an `ai_receptionist` value to the `menu` parameter of `system/get_menuoptions` for querying existing AI receptionists, and `system/capacity` can now return the total and used one-time or monthly AI transcription and AI receptionist minutes. | | Extension | Added a `max_clients` parameter to `extension/get`, `extension/query`, `extension/create`, and `extension/update` for querying or setting the maximum number of app clients that can log in to an extension at once. | | Contacts | Added `organization`, `job_title`, `position`, `industry`, and `supervisor` parameters to the Contacts interfaces (except `company_contact/delete`). | | Trunk | Added `registration_attempts`, `default_registration_time`, and `custom_sip_headers` to `trunk/get` and `trunk/query` for querying shared-trunk settings. | | Inbound Route | Added an `ai_receptionist` value to the destination parameters of the Inbound Route interfaces (except `inbound_route/delete`). | | IVR | Added an `ai_receptionist` value to the destination parameters of `ivr/get`, `ivr/query`, `ivr/create`, and `ivr/update`. | | Recording | Added a `file` request parameter to `recording/playtoextension` so you can specify a recording by its file name when playing it to an extension. | - The **(30011) Call State Changed** event now includes an `internal` object in the `members` array, returning information about internal calls. ### CDR Fixed an issue where CDRs could not be downloaded in CSV or XLS format.