# Cloud Voice 84.23.0.83 Beta 1 Firmware 84.23.0.83 reached its first beta build on May 25, 2026 as version V24.2-Beta. This release brings new capabilities for data export, AI-driven call handling, and messaging, along with a broad set of refinements and fixes across the phone system. To try the build, open your PBX admin portal, check for a firmware update, and upgrade your phone system. :::caution This is an early beta meant for evaluation. Run it in a non-production environment before rolling it out to your users. ::: ## New features **Data Connector** - Cloud Voice can now export PBX data, for example call detail records (CDRs) and call report data, to a third-party database such as PostgreSQL, MySQL, or Microsoft SQL Server through a data connector. Once the data is synchronized, business intelligence (BI) tools and other applications can read it for visualization and analytics. **AI Receptionist** The AI receptionist gained two capabilities for smarter call handling: - Pick the large language model (LLM) that drives the AI receptionist, Gemini, GPT, or Claude, for instance, and supply a custom system prompt that sets how it responds and behaves. - Build custom rules so the AI receptionist gathers caller details (such as name, email, or order number) during the conversation and passes what it collected to a live agent when the call is transferred. **AI Transcription** - AI transcription and call summary generation can now run on your own third-party AI services through custom service accounts. Supported providers: | Feature | Supported providers | | --- | --- | | AI transcription (speech-to-text for calls and voicemails) | Amazon, ElevenLabs, OpenAI | | LLM-powered call summary generation | OpenAI GPT, Google Gemini | **Omnichannel Messaging** - SMS messaging now supports **Voxtelesys**. Set up an SMS channel for the provider in Cloud Voice, and your agents can then send and receive customer SMS from the Cloud Voice App. ## Improvements and bug fixes **Extension** - A new function key lets an extension watch for and answer incoming calls to the members of an extension group it belongs to, every group qualifies except **Default_All_Extensions**. Set it up under **Extension and Trunk > Extensions > Function Keys**. ![Cloud Voice, function key configured to monitor and answer calls for an extension group](/images/pbx/rn-blf-ext-group.png) The key works on both the Cloud Voice App and auto-provisioned IP phones, and it lets a user: - Tell whether any member of the group has a call ringing. - See the group's incoming calls, as many as **10** in the Cloud Voice App and **2** on an IP phone, and pick one to answer. - Press the key to answer the group's first incoming call right away. :::note Mobile users must update the Cloud Voice App to version **5.26.15** or later on iOS, or **5.26.10** or later on Android. ::: - Resolved an issue that caused extensions registered on IP phones to drop offline repeatedly. - Fixed a case where a call forwarding rule set under **Do Not Disturb** was cleared after a bulk presence edit switched the status away and then back. **Extension Group** - The extension group's ID now appears on the group's editing page (**Extension and Trunk > Extension Group**), making a group easier to identify by its ID. ![Extension group editing page displaying the group ID](/images/pbx/ext-group-id.png) - With the ID in hand you can, for example, dial the **Group Call Pickup** feature code followed by an extension group ID to answer the first call ringing in that group, see **Feature Code** below. **Client Permission** - Fixed a crash that occurred when an extension blind-transferred a call to another extension it wasn't permitted to view. **Trunk** - SIP (Session Initiation Protocol) trunks add an **Outbound Failover SIP Code** setting under **Extension and Trunk > Trunk > Advanced > VoIP Settings**. It controls which SIP response codes cause a call to fail over to the next trunk in the same outbound route; keep the built-in codes or enter your own. :::note The built-in SIP response codes are `408`, `500`, `502`, `503`, `513`, `555`, and `580`. ::: ![Outbound Failover SIP Code setting in a SIP trunk's VoIP settings](/images/pbx/rn-trunk-outbound-failover.png) **Auto Provisioning** - Fixed a problem where, past the first 120 function keys, the additional keys had no effect on the IP phone after provisioning. - Corrected the custom template list so its count matches the actual number of templates. **Feature Code** - The **Group Call Pickup** feature code (**Call Features > Feature Code > Call Pickup**) now accepts an extension group ID: dial the code followed by the ID to answer the first call ringing in that group. **Ring Group** - Ring groups add a **No Extension Online Destination** setting (**Call Features > Ring Group**) that chooses where to send a call when none of the group's extensions is online, that is, when every member is unregistered or disconnected. ![No Extension Online Destination setting in a ring group](/images/pbx/ring-group-no-extension.png) **Call Queue** - Routing for the **Leave Empty** and **Disallow to Join When Empty** options (**Call Features > Queue > Basic > Call Routing Destination**) is now finer-grained. Assign a distinct destination to each "No Agent Available" situation, such as all agents offline, on hold, or busy, and a call follows the destination that matches the situation it hits. ![Queue routing with a separate destination for each no-agent situation](/images/pbx/rn-no-agent-scenarios.png) :::note **Maximum Callers In Queue**, **Leave Empty**, and **Disallow to Join When Empty** have moved from the **Preferences** tab to the **Basic** tab. ::: **Recording** - IVR (Interactive Voice Response, the automated menu callers hear) recording now respects the IVR's own auto-recording setting (**Call Features > Recording**): - Before: when the source channel of a call entering an IVR (a trunk or queue, say) was set to record automatically, the call was recorded whether or not the IVR itself was. - After: when an IVR isn't set for automatic recording, a call entering it isn't recorded, even if its source channel is. :::note Within a call flow, a **Record** component set to **Enabled** overrides this: if the call reaches an IVR, the call flow's setting wins and the call is recorded even when the IVR isn't set for automatic recording. ::: - Bulk recording downloads are now limited to **99** files at a time (**Reports and Recordings > Recording Files**), with a prompt when your selection goes over. ![Prompt shown when a recording download selection passes the 99-file limit](/images/pbx/rn-recording-download-prompt.png) **Email Template** - Polish joins the notification email languages (**System > Email > Email Templates > Notification Email Language**). - The **Agent Auto Pause** template accepts the `{{.ExtensionName}}` and `{{.ExtensionNumber}}` variables, which insert the agent extension's name and number. **CRM/Helpdesk Integration** CRM and Helpdesk integrations were refined. :::note These updates cover every supported CRM/Helpdesk integration apart from **Dynamics 365 CRM**, plus the custom CRM/Helpdesk integration template. ::: - **Chat Journal** is now supported. With it enabled, when the other party in an external chat session matches a CRM/Helpdesk contact, the chat, its channel type and full, time-ordered message history, is synchronized to the CRM/Helpdesk system once the session closes. ![Chat Journal option enabled for a CRM/Helpdesk integration](/images/pbx/rn-crm-chat-journal.png) - The **Call Journal** setting gains the `{{.AI_Transcription}}`, `{{.AI_Summary}}`, and `{{.Call_Note}}` variables. Add them and Cloud Voice syncs the matching content to the CRM/Helpdesk system when the call ends or when the content changes. :::note In Zoho Desk and Zendesk integrations, when **When to Create New Ticket** is set to **Before the Call**, this content is neither synchronized nor updated after the call. ::: ![Call Journal variables configured for a CRM/Helpdesk integration](/images/pbx/call-journal-variable.png) **API** - API interfaces were added and refined: | Feature | What changed | | --- | --- | | Added, Extension Group | New interfaces list extension groups, search them, query one or several, and add, edit, or delete a group. | | Added, Ring Group | New interfaces list ring groups, search them, query one or several, and add, edit, or delete a group. | | Added, Voicemail Greeting | New interfaces manage greetings for group and extension voicemail: list them (by group, by extension, or combined), record or upload, play, download, and delete. | | Added, Voice Prompt | New interfaces list music on hold (MoH) playlists, query one or more playlists, add a playlist, upload a custom prompt, and list custom prompts. | | Added, CDR | The new `cdr/getaicontext`, `cdr/getaisummary`, and `cdr/aidownload` interfaces return the AI transcript for a CDR (which can span several call legs), return the AI summary for a call leg, and download the AI transcription data as JSON. | | Updated, Extension | `extension/get`, `extension/query`, `extension/create`, and `extension/update` add the `moh`, `call_forward_moh`, `ringback_tone_moh`, and `vm_greeting` parameters to read or set an extension's music on hold and voicemail greeting. | | Updated, Trunk | `trunk/get`, `trunk/query`, `trunk/create`, and `trunk/update` add the `outbound_failover_sip_code` and `sip_codes` parameters to read or set the SIP codes that trigger failover to the next trunk in the same outbound route. | | Updated, Inbound Route | `inbound_route/get`, `inbound_route/query`, `inbound_route/create`, and `inbound_route/update` add a `ringback_tone` parameter, used when the destination is an extension. | | Updated, Queue | `queue/get`, `queue/query`, `queue/create`, and `queue/update` add `ringback_tone`, `play_full_join_prompt`, `leave_empty_no_agent_list`, and `join_empty_no_agent_list` for prompt settings and the "No Agent Available" scenarios and their routing destinations. | :::caution The old queue parameters `empty_defined_for_disallow_to_join_when_empty` and `empty_defined_for_leave_empty` are deprecated. After you upgrade to this build, switch your API calls to `leave_empty_no_agent_list` and `join_empty_no_agent_list`. ::: **CDR** - Fixed a filtering fault: querying the CDR list by extension or extension group left out records for intermediate participants, anyone other than the first, second, and last. **Call Report** - Fixed a scheduled-report fault: previewing or downloading a scheduled **Extension Call Activity** report showed times in the data, in both the chart and the list, that did not match the selected period.