Phone System Guides
The Phone System documentation is organized into the guides below. Use the sidebar to browse within any guide, or the search box to jump straight to a topic.
Administration & configuration
Section titled “Administration & configuration”Administrator GuideConfigure and administer your Cloud Voice phone system: extensions, users, call routing, and system settings.
Call Flow DesignerBuild auto attendants and route calls visually with the Call Flow Designer.
AI FeaturesSet up AI-powered call and voicemail transcription.
IP Phone ConfigurationAuto-provision supported IP phones and manage firmware.
SecurityHarden your phone system against toll fraud and unauthorized access.
Working with calls
Section titled “Working with calls”Contact CenterRun inbound call queues, agent consoles, and omnichannel messaging.
Operator PanelManage live calls, presence, and routing from the visual operator console.
Hotel ManagementFront-desk and housekeeping features for hospitality deployments.
Apps, integrations & connectivity
Section titled “Apps, integrations & connectivity”Cloud Voice AppThe web, desktop, and mobile client apps for everyday calling, chat, and meetings.
IntegrationsConnect CRMs, helpdesks, Microsoft 365, Google Workspace, gateways, and more.
Onsite ProxyKeep local devices registered when connectivity to the cloud is interrupted.
Reference & help
Section titled “Reference & help”Release NotesWhat's new and fixed in each Cloud Voice release.
FAQAnswers to common questions about the phone system.
TroubleshootingResolve common onboarding and configuration issues.
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