About This Guide

Welcome to the Operator Panel guide for Cloud Voice. The Operator Panel is a live console where you can see incoming and active calls, direct each call to the right person, and watch the presence (availability) of everyone in your organization. The pages in this section give you step-by-step procedures for those everyday tasks and reference information that explains the concepts behind them, so you can handle calls and track availability with confidence.

Who this guide is for

The material here is written for operators and receptionists, the people responsible for fielding incoming calls, routing them to the right person, and monitoring the presence and status of others across the organization.

Related topics

Managing calls and presence is only one side of the Operator Panel. Setting up the panel itself, deciding who can use it, and configuring what each operator sees are administrative tasks handled elsewhere in the Cloud Voice documentation.

Note

If you need to configure the Operator Panel rather than use it day to day, look for the Operator Panel management topics in the administrator documentation.