Skip to content
Cloud Voice Documentation

Cloud Voice App Desktop Guide

The Cloud Voice App desktop client is a full-featured softphone (a phone that runs in software on your computer instead of a physical desk phone) and collaboration workspace that runs as a native application. This guide covers everything from signing in for the first time to placing calls, messaging teammates, and fine-tuning the app around the way you work.

What you can do

Section titled “What you can do”

With the desktop app you can:

  • Place, answer, transfer, and record calls without a physical desk phone.
  • Message colleagues individually or in group conversations.
  • Host and join audio conferences.
  • Send and receive faxes, and review your call logs, recordings, and voicemail.
  • Trigger common actions with keyboard hotkeys, and control a linked desk phone through CTI (Computer Telephony Integration, which lets you dial and manage a physical phone from your computer).
  • Connect the app to Microsoft Outlook so calls and contacts stay in sync.

In this guide

Section titled “In this guide”

Jump to the topic you need:

  • Getting started, install, sign in, and get your bearings.
  • Two-factor authentication, add a second step to protect your sign-in.
  • Extensions, look up colleagues and see who is available.
  • Contacts, browse and manage your contact directories.
  • Chat, send instant messages and share files.
  • CTI, dial and control calls from a linked desk phone.
  • Hotkeys, assign keyboard shortcuts for faster call handling.
  • Calls, everything about making and handling calls.
  • Audio conferencing, start and join voice meetings.
  • Fax, send and receive faxes from the app.
  • Call logs, review and manage your call history.
  • Voicemail, listen to and organize your messages.
  • Recordings, play back and manage recorded calls.
  • Preferences, update your profile and personal settings.
  • Outlook integration, link the app with Microsoft Outlook.
  • Upgrade, keep the desktop app up to date.
  • Report a problem, send diagnostics when something goes wrong.
Section titled “Related guides”

While using Cloud Voice you may also need these companion guides: