Configure Chat Notifications

The Cloud Voice App lets you tune how it alerts you to new chat messages. You can silence a single conversation without affecting the rest, and you can set the app-wide rules that govern push notifications and alert sounds.

Note

A push notification is the banner, sound, or badge your phone shows for a new message even when the Cloud Voice App is closed or running in the background. The settings on this page decide when those alerts appear.

Silence a single chat

Muting a conversation is a per-chat setting. Use it when one thread is noisy but you still want alerts everywhere else.

1. In the Cloud Voice App, open Chat and select Internal Chat.

2. Open the conversation, then tap the more options icon in the top-right corner.

3. On the Chat Information screen, toggle Mute Notifications:

   • Turn it on to mute the chat.

     

     Muted chats display a mute marker . Messages still arrive, but the app no longer sends push notifications for them. New activity shows as a red dot next to the chat rather than an unread-message count.

     Caution

     Muting stops the alerts, not the messages. You keep receiving everything in the chat, but you have to open it to see what is new. Do not mute a chat where you need to react to time-sensitive messages.

   • Turn it off to unmute the chat and resume push notifications for new messages.

     

Set notification rules for all chats

These settings apply to every conversation and control what happens when the Cloud Voice App is running in the background.

1. On the Calls page, tap your account in the top-left corner.
2. Go to Settings > New Message Alerts and adjust the options below.

Setting	What it controls
New Message Alerts	Whether the app sends a push notification when a new chat message arrives.
Sound	Whether a sound plays when a new chat message arrives.
When desktop or web is signed in	Whether your phone still receives push notifications while you are also signed in to the Cloud Voice App on a computer.

Caution

New Message Alerts is the master switch for every conversation. Turning it off silences push notifications for all chats at once, not just the one you were looking at.

Tip

Leave When desktop or web is signed in on if you move between your desk and your phone and never want to miss a message. Turn it off if you would rather not get the same alert twice while you are already working at the computer.

Note

The Sound setting is available only on Android devices.