Check and Manage Recordings

The Recordings tab collects the call recordings tied to your extension so you can review them, return a call, save a copy, or clear out ones you no longer need. Everything you do here is available across the Cloud Voice App on desktop, web, and mobile.

Before you start

An administrator must have given your extension permission to view recordings. Without it, the Recordings tab will not show your call recordings.

Open your recordings

In the Cloud Voice App, select Recordings. Each row lists a recorded call, and the actions for a row appear on the right when you point at it.

Cloud Voice, the Recordings tab listing recorded calls

Play a recording

Point at the recording you want to hear.
On the right side of the row, select the play icon .

Playing a recording from its row in the recordings list

Call someone back from a recording

You can dial the other party straight from a recording in one of two ways:

Double-click the recording, or
Point at the recording and select the call icon on the right.

Starting an audio call directly from a recorded call

Download a recording

Point at the recording you want to save.
On the right side of the row, select the download icon .

Downloading a copy of a recording to your computer

Delete recordings

To remove a single recording:

Deleting one recording from its row

Point at the recording you want to remove.
On the right side of the row, select the delete icon .
Select OK in the confirmation window.

To remove several recordings at once:

Selecting multiple recordings and deleting them together

Select the checkbox next to each recording you want to remove.
Select Delete in the toolbar at the top.
Select OK in the confirmation window.