Manage Your Recordings

The Cloud Voice App keeps your call recordings in one place so you can review past conversations, share them, or clear out files you no longer need. This page walks through finding a recording and the actions you can take on it.

Before you start

Access to recordings is controlled by your administrator. You will only see the Recordings page if you have been granted permission to view and manage your own recording files. If the page is missing, ask your system administrator to enable it for your account.

Open your recordings

1. Sign in to the Cloud Voice App.
2. In the left navigation bar, select Recordings.

Your recording files are listed here, most recent first.

Find a recording

To narrow the list, use the time filter and search bar at the top right of the page.

• Filter by date and time: Choose a time range, then click OK to show only the recordings captured within it.
• Search: Type a name or number into the search bar to jump straight to matching recordings.

Work with a recording

Each row includes controls for the most common tasks. Hover over a recording to reveal them:

• Listen: Click the play icon to hear the recording in the app.
• Call back: Double-click a recording, or click the call icon , to dial the colleague or external contact from that call.
• Download: Click the download icon to save the audio file to your device.
• Delete one: Click the delete icon , then confirm with OK.
• Delete several: Select the checkbox beside each file you want to remove, click Delete, then confirm with OK.
• Chat: Right-click a recording and choose Chat to start a message with the colleague on that call.

Caution

Deleting a recording removes the audio file permanently: there is no undo and no recycle bin. When you bulk-delete, check the boxes carefully, because every file you have selected is removed at once as soon as you confirm with OK.

Tip

Right-clicking any recording opens a menu with all of these actions for that single file, so you can play, call, download, delete, or chat without hunting for the row icons.