Enable or Disable Audio Debugging

When you run into audio trouble on a call (choppy sound, one-way audio, echo, dropouts), the Cloud Voice App can capture a recording of that call so support has something concrete to work from. This page shows you how to switch audio debugging on and off from your mobile device.

Turn on audio debugging

1. On the Calls page, tap your account in the top-left corner.
2. Go to Settings > Audio Options and enable the feature:

   1. Tap the Audio Debugging toggle to switch it on.

      

   2. Tap OK in the confirmation prompt.

      Your calls are now recorded and stored locally on your phone. If you hit an audio problem later, report it from the app and the recording is attached to the report automatically.

Note

Only the most recent call is kept. Each new recording overwrites the one before it, so report the problem right after the call that had trouble, before you place or answer another call, or the recording you actually need will be gone.

Turn off audio debugging

1. On the Calls page, tap your account in the top-left corner.

2. Go to Settings > Audio Options and tap the Audio Debugging toggle to switch it off.

   

   The stored debugging recording is removed from your phone, and your calls are no longer recorded.

Caution

Turning off audio debugging immediately deletes the recording currently saved on the phone. If support still needs it, submit the report first, then disable the feature.