Configure AI Voicemail Transcription

AI (artificial intelligence) voicemail transcription converts the recordings left in your mailbox into text you can skim, search, and act on without listening to the audio. You control how it behaves from the Cloud Voice App on your phone, and any change you make is applied to every device where you use Cloud Voice.

Before you start

Make sure the following are in place:

Phone system

• The Cloud Voice platform is running release 84.19.0.110 or later.
• Your administrator has turned on AI Voicemail Transcription and granted your extension permission to use it.

Cloud Voice App

Your app is on at least the version listed for your device:

• iOS: 5.16.6 or later
• Android: 5.16.10 or later

Configure your transcription settings

1. On the Calls page, tap your account in the top-left corner.

2. Open Settings > AI.

3. Under Voicemail Transcription, adjust the options to suit how you want messages handled.

   

   Setting	What it does
   Voicemail Transcription	Controls whether new voicemails are transcribed automatically. It is on by default. Switch it off if you would rather transcribe individual messages by hand only when you want the text.
   Language	Sets the language your voicemails are transcribed into.
   Languages to Auto-Detect	Chooses which languages the system tries to recognize automatically, transcribing each message in whichever selected language it hears.

   Note

   • Languages to Auto-Detect appears only when Language is set to Auto Detection and your administrator has enabled it on the phone system.
   • You can pick up to five languages for auto-detection at once.
   • Each language is limited to a single region. For example, you cannot choose both English (UK) and English (US).

4. Tap Done in the top-right corner.

What happens next

• New voicemails are turned into text in the language you chose, either automatically or on demand. A transcribed message carries an AI badge ; tap the transcription icon to read the text.

  

  Note

  Messages left in a group voicemail set to Shared by Members mode use the phone system’s global transcription language rather than your personal setting.

• To clean up a transcript, tap the edit icon and adjust the text. This is handy for fixing names, clarifying details, or adding a note for later.