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Cloud Voice Documentation

Manage Two-Factor Authentication

Two-factor authentication (2FA) adds a second check on top of your password when you sign in, so an attacker who steals your password still cannot get into your account. Once 2FA is set up, you can adjust it at any time from the Cloud Voice App. This page covers removing a trusted device, switching to a different verification method, and turning the feature off entirely.

Each of these tasks starts from the same place: in the Cloud Voice App, click your account name in the top-right corner, then choose Change Password & Security > Security Settings.

Remove a trusted device

Section titled “Remove a trusted device”

A trusted device is one you told the app to remember, so it skips the second verification step on that device. Remove a device from the list when you no longer have access to it (for example, a lost, stolen, or replaced phone or computer) so it can no longer bypass verification.

  1. Open Change Password & Security > Security Settings from your account menu.

    Every device you have trusted appears under Trusted Device List.

    Cloud Voice, Security Settings showing the Trusted Device List with an entry for each remembered device

  2. Next to the device you want to drop, click the delete icon Delete icon.

  3. Confirm by clicking OK in the dialog that appears.

Change the verification method

Section titled “Change the verification method”

You can swap your current second-factor method for a different one whenever you like (for example, moving from email codes to an authenticator app).

  1. Open Change Password & Security > Security Settings from your account menu.
  2. Click the edit icon Edit icon next to the method currently in use.
  3. Pick the method you want, then fill in the settings it requires.

Disable two-factor authentication

Section titled “Disable two-factor authentication”

Turning the feature off means only your password protects sign-in, so leave it on unless you have a specific reason to remove it.

  1. Open Change Password & Security > Security Settings from your account menu.

  2. Clear the Two-Factor Authentication checkbox.

  3. When the Password window appears, type your account password and click Confirm to verify it is you.

  4. Back on the Security Settings tab, click Save.

    An “Edited successfully.” message confirms that two-factor authentication is now off.