Enable Email Notifications for Missed Calls and Password Changes

The Cloud Voice App can email you when key account events happen, so you stay informed even while you are away from your desk. This page shows you how to switch on alerts for two events: missed calls and password changes.

Note

These are personal preferences. They apply only to the account you are signed in with, and they do not change notification settings for anyone else on the phone system.

Turn on email notifications

1. Sign in to the Cloud Voice App on your desktop, then go to Preferences > Features.

2. Find the Notifications section and select the checkbox for each event you want to be alerted about. You can turn on one or both:

   • Missed calls: an email is sent whenever a call to you goes unanswered.
   • Password changes: an email is sent whenever your account password is changed.

   

   Tip

   The password-change alert is a useful security signal. If you ever receive one you did not expect, it may mean someone else changed your password, so report it right away.

3. Click Save. Your choices take effect immediately.

What happens next

Once enabled, the system emails the matching alert to the address on your Cloud Voice App account whenever one of the selected events occurs.

Caution

Alerts are sent to the email address on your account profile. If that address is missing or out of date, the notifications will not reach you and the app gives no warning. Confirm your profile email is correct before you rely on these alerts.