Forward Fax to Email or Another Fax Number

Once a fax lands in your inbox, you can pass it along without leaving the desktop app. Forwarding is handy when you need to share a document with coworkers right away or keep a copy somewhere for later. A received fax can go to an email address or to another fax machine.

Forward a fax to an email address

1. Open the fax you want to forward.

   1. In the Cloud Voice App, go to Fax Management > Fax.

   2. Find the fax in the list, click the menu on its right, and choose Forward.

      

2. In the dialog that appears, fill in the delivery details.

   1. Set Forward To to Email.

   2. Click Add, pick an email type, and enter where the fax should go. You can create up to 5 email entries.

      Email type	What it does
      Extension’s Email	Delivers the fax as an email attachment to the mailboxes of the extension users you pick. Choose the extensions from the Extension/Email drop-down list.
      Specified Email	Delivers the fax as an email attachment to an address you type. Enter the address in the Extension/Email field.

      Note

      For the Extension’s Email option, make sure each selected extension already has a valid email address on file. Extensions without one will not receive the fax.

   3. Click Save. The fax is sent to each recipient as an email attachment.

Forward a fax to another fax number

If your administrator has given you permission to send faxes, you can relay a received fax to a different fax number.

1. Open the fax you want to forward.

   1. In the Cloud Voice App, go to Fax Management > Fax.
   2. Find the fax in the list, click the menu on its right, and choose Forward.

2. In the dialog, set Forward To to Fax, then click Save. The fax sending page opens.

   

3. Finish the remaining fields on the sending page to complete the forward.

   Caution

   Unlike the email path (which sends the moment you click Save), forwarding to a fax number is not finished at Save. Save only opens the sending page. The fax is not relayed until you fill in the sending page and send it, so the recipient gets nothing if you stop early.