Enable Auto Answer for Paging/Intercom Calls

Auto answer lets your device connect paging and intercom calls the moment they arrive, so you hear the announcement without reaching for your phone. Use the steps below to turn the feature on in the Cloud Voice App.

Note

Paging is a one-way announcement broadcast to a group of phones. Intercom is a two-way call placed straight to a specific extension. Both are meant for quick, hands-free communication, which is why answering them automatically is useful.

Requirements

Confirm your app is up to date before you begin:

• Cloud Voice App for iOS: version 5.8.2 or newer
• Cloud Voice App for Android: version 5.8.3 or newer

Caution

The Auto Answer Paging/Intercom setting only appears on the versions listed above. If you cannot find it in step 3, update the app first, then reopen Settings.

Turn on auto answer

1. On the Calls screen, tap your account name in the top-left corner.

2. Open Settings > Advanced.

3. Enable the Auto Answer Paging/Intercom switch, then adjust the related options to suit how you work.

   

   • Play Auto Answer Tone: Turn this on to hear a short beep whenever an incoming paging or intercom call is picked up for you.
   • Paging/Intercom Calls Barge In: Turn this on so that paging and intercom calls are answered automatically even while you are already on another call.

   Tip

   Keep Play Auto Answer Tone on so you (and anyone nearby) get an audible cue the instant a call goes live on your device. Without it, a call can connect silently and pick up background audio.

   Caution

   With Paging/Intercom Calls Barge In enabled, an incoming paging or intercom call connects on top of your current conversation. Leave it off if you do not want active calls interrupted without warning.

Result

Paging and intercom calls now connect on their own, without any action from you.

Note

If you are on a call and call waiting is switched off, an incoming paging or intercom call cannot barge in and is instead sent to your When Busy destination. You set that destination in your presence settings.