Presence Settings

Your presence tells colleagues whether you are reachable at the moment, and it also decides how the Cloud Voice App handles calls that come in. The app ships with six default statuses:

Available
Away
Do Not Disturb
Lunch Break
Business Trip
Off Work

Each status carries its own set of options, so you can define one behavior for Available and a completely different one for Off Work. Whenever you switch status, the matching settings take effect right away.

Open the settings for a status

Go to Me > Current Presence > Presence.
Next to the status you want to adjust, tap the options icon ().

The following sections describe every option you can configure for a status.

Presence Information

Attach a short note to the status, for example a reason or a return time.

Setting	Description
Presence Information	Add a note to the status.

Call Forwarding

Forwarding rules send incoming calls somewhere else when you cannot take them under a given status.

Setting	Description
Types of incoming calls	Choose which calls the rule covers: Internal Calls (from colleagues) or External Calls (from outside callers).
Forward condition	Switch on a condition and pick where matching calls should go.

The available forward conditions are:

Always: redirect every incoming call to the destination.
No Answer: redirect only the calls you do not pick up.
When Busy: redirect only the calls that arrive while you are already on a call.

Ring Strategy

The ring strategy sets the order in which a call rings the devices where your extension is registered. Those endpoints can include:

Extension Endpoint: the IP phone, analog phone, or softphone (a phone app running on a computer) your extension is registered to.
Cloud Voice App Mobile Client
Cloud Voice App Desktop Client (softphone mode only)
Cloud Voice App Web Client (web client only)

Setting	Description
Ring First	Choose which endpoint or endpoints ring as soon as a call reaches your extension.
Ring Secondly	Choose which endpoints ring next if no one answers on the Ring First endpoints.

Ring Timeout

Set how long a call keeps ringing before it moves on, so callers are not left waiting. When the timeout is reached, the call goes to the destination you defined for the No Answer forward condition.

Setting	Description
Ring Timeout(s)	Enter the ring duration, from 5 to 300 seconds.

Other Settings

Ring Mobile Number Simultaneously

Ring your extension and a mobile number at the same time, so a call to your extension also reaches your cell phone.

Setting	Description
Ring Mobile Number Simultaneously	Turn the switch on to enable simultaneous ring.
Mobile	Enter the mobile number to ring.

Accept Push Notifications

By default the Cloud Voice App Mobile Client pushes alerts such as missed calls and new voicemail to your device at any time. If you would rather not be notified under a particular status, turn the option off.

Setting	Description
Accept Push Notifications	Enable or disable push notifications on the Cloud Voice App Mobile Client.

Accept calls from Ring Group

A ring group is a set of extensions that ring together when someone dials the group’s number. By default you receive ring group calls no matter which status you are in. You can change this per status.

Setting	Description
Accept calls from Ring Group	Enable or disable ring group calls while you are in this status.

Agent Status Auto Switch

A queue holds callers in line until an agent is free to answer. If you are a dynamic agent who logs in and out of a queue often, you can link your queue status to your presence so the two change together.

Setting	Description
Log In	Log in to the queue.
Log Out	Log out of the queue.
Pause	Stop taking queue calls, and choose a pause reason if needed.
Do Nothing	Keep your current queue status unchanged.