Manually Register a Dinstar IP Phone

If a Dinstar IP phone can’t be auto-provisioned, you can still bring it online by typing an extension’s registration details directly into the phone’s web interface. This walkthrough uses a Dinstar C60S running firmware 2.60.11.7.0 as the example, but the same approach applies to any Dinstar phone that speaks SIP.

Supported devices

Any Dinstar IP phone that supports SIP (Session Initiation Protocol), the standard that phones use to register with and place calls through Cloud Voice.

Before you start

Registering the phone is a two-part job:

1. Collect the extension’s registration details from Cloud Voice.
2. Enter those details in the Dinstar phone’s web interface.

Step 1. Collect the registration details from Cloud Voice

Sign in to the Cloud Voice management portal and gather the values below. Keep them handy for Step 2.

Detail	Where to find it
Extension credentials	Go to Extension and Trunk > Extension, click the edit icon next to the extension, then open User > Extension Information. Record the Extension Number, Registration Name, and Registration Password.
Transport protocol	Go to Extension and Trunk > Extension, click the edit icon next to the extension, then open Advanced > VoIP Settings > Transport. Note which protocol the extension uses (UDP, TCP, or TLS). This example uses UDP (User Datagram Protocol).
PBX domain name	The domain name of your Cloud Voice system (the PBX, or Private Branch Exchange). This example uses pbx.example.com.
SIP registration port	The SIP registration port is 5060.

Note

The Registration Name and Registration Password are not the same as the extension’s user login. They are dedicated SIP credentials generated per extension, so copy them exactly (they are case-sensitive) rather than guessing.

The extension credentials appear on the Extension Information tab:

The transport protocol is set under Advanced > VoIP Settings:

Caution

The transport protocol on the phone must match the extension. If the extension uses a protocol other than UDP, confirm the matching listener is enabled first, or registration will fail:

• TCP (Transmission Control Protocol): enable the SIP TCP port at PBX Settings > SIP Settings > General > Basic.

  

• TLS (Transport Layer Security, an encrypted transport): enable TLS at PBX Settings > SIP Settings > TLS.

  

Step 2. Register the extension on the Dinstar phone

1. Log in to the phone’s web interface.

   a. Enter the phone’s IP address in your browser’s address bar.

   b. Enter the username admin and its password. This example uses the default password admin.

   c. Click Login.

   

   Caution

   If the phone is still using the default admin / admin credentials, change the phone’s admin password after registering. A phone left on default credentials is an easy target for toll fraud.

2. Go to Account > Basic and fill in the registration settings.

   a. From the Account drop-down, choose an available account.

   b. From the Active drop-down, select Enabled.

   c. Enter the extension credentials:

   • Display Label: a name for the account; this shows on the phone’s screen.
   • Register Name: the extension’s registration name.
   • Username: the extension number.
   • Password: the extension’s registration password.

   d. Enter the server details:

   • Server IP: your Cloud Voice domain name.
   • Port: the SIP registration port.

   Note

   Despite the label, the Server IP field accepts the Cloud Voice domain name (for example pbx.example.com), not a numeric IP address. Enter the domain exactly as collected in Step 1.

   

3. Click Submit.

Result

The extension registers with Cloud Voice. Confirm it worked by checking the Status field for the account.

Tip

Registration can take a few seconds after you click Submit. If the Status never shows as registered, double-check the Register Name, Password, Server IP (domain), and Port against the values from Step 1, and confirm the transport protocol matches the extension.