Manually Register a Tiptel IP Phone with Cloud Voice

If your Tiptel desk phone is not auto-provisioned, you can point it at Cloud Voice yourself and register an extension directly from the phone’s web interface. This walkthrough uses a Tiptel 3310 running firmware 2.42.6.5.55, but the same approach applies to any Tiptel model that supports SIP.

Tip

Auto-provisioning is faster and less error-prone than typing settings in by hand. Use this manual method only when the phone cannot be auto-provisioned (for example, an unsupported model or a network where provisioning is not available).

Before you begin

Any Tiptel IP phone that speaks SIP (Session Initiation Protocol, the standard that sets up and tears down calls) can register against Cloud Voice.

You will move between two web interfaces: the Cloud Voice management portal (where you look up the extension’s details in Step 1) and the phone’s own web interface (where you enter those details in Step 2). Keep both open.

Step 1. Collect the extension’s registration details

Sign in to the Cloud Voice management portal and record the values you’ll type into the phone later.

Extension credentials

Go to Extension and Trunk > Extension, select the extension, click the edit icon, then open User > Extension Information. Make a note of:

• Extension Number
• Registration Name
• Registration Password

Caution

The registration password authorizes calls on your account. Treat it like any other credential: do not share it, and if it is ever exposed, reset it from the extension’s page to avoid toll fraud.

Transport protocol

Open the same extension and go to Advanced > VoIP Settings > Transport, then note which protocol the extension uses. The extension in this example is set to UDP.

The transport protocol is how SIP messages travel between the phone and Cloud Voice. The common options are UDP (User Datagram Protocol) and TCP (Transmission Control Protocol), which carry SIP messages unencrypted, and TLS (Transport Layer Security), which encrypts them. Whichever one the extension uses, you will select the matching value on the phone in Step 2.

Note

• If the extension uses TCP, confirm that the SIP TCP port is turned on under PBX Settings > SIP Settings > General > Basic. Registration fails otherwise.

  

• If the extension uses TLS, confirm that TLS is turned on under PBX Settings > SIP Settings > TLS. Registration fails otherwise.

  

PBX domain and port

You also need the domain name of your Cloud Voice system and the SIP registration port:

• Domain name: this example uses pbx.example.com.
• SIP registration port: 5060. This is the standard SIP signaling port and is the value you’ll enter for Local SIP Port on the phone.

Step 2. Register the extension on the Tiptel phone

1. Sign in to the phone’s web interface.

   

   a. Type the phone’s IP address into your browser’s address bar. b. Enter the username admin and its password. The default password is admin. c. Click Sign in.

   Caution

   admin / admin are factory defaults. A phone left on default credentials is an easy target for attackers. Change the admin password once you finish registering the extension.

2. Go to Profile > Basic and set up a profile for the registration.

   

   a. Configure these fields:

   • Primary SIP Server: enter your Cloud Voice domain name.
   • SIP Transport: choose the protocol the extension uses. This example uses UDP.

   Caution

   The SIP Transport you pick here must match the extension’s transport protocol from Step 1. A mismatch (for example, UDP on the phone but TCP on the extension) causes registration to fail.

   b. Scroll to the bottom of the page and click SaveSet.

3. Go to Account > Basic and fill in the account details.

   

   a. From the Account drop-down, pick an available account slot. b. Set Account Active to Yes. c. From the Profile drop-down, select the profile you set up in step 2. d. Enter the extension details:

   • Label: the name shown on the phone screen for this account.
   • SIP User ID: the extension number.
   • Authenticate ID: the extension’s registration name.
   • Authenticate Password: the extension’s registration password.
   • Local SIP Port: the SIP registration port (5060). e. Scroll to the bottom of the page and click SaveSet.

Result

The extension registers with Cloud Voice. Confirm it by checking the Account status field, which shows the current registration state.