Manually Register an Htek IP Phone with Cloud Voice

If you prefer to set up an Htek desk phone by hand rather than through auto provisioning, you can enter the extension’s SIP (Session Initiation Protocol) credentials directly in the phone’s web interface. SIP is the signaling standard that lets the phone register with, and place calls through, Cloud Voice. This walkthrough uses an Htek UC921G running firmware 2.0.4.8.18 as its example, but the same steps apply to any Htek phone that supports SIP.

The task has two halves: first you collect the extension’s registration details from Cloud Voice, then you type those details into the phone.

Note

Manual registration is best for a one-off phone or for troubleshooting. If you are deploying several phones, auto provisioning is faster and less error-prone because it pushes the settings to each phone automatically.

Supported devices

Any Htek IP phone that supports the SIP standard.

Step 1. Collect the registration details from Cloud Voice

Sign in to the Cloud Voice web portal and record the values below. You will type them into the phone in Step 2. Cloud Voice acts as your PBX (Private Branch Exchange), the phone system that registers extensions and routes calls.

Extension credentials

Go to Extension and Trunk > Extension, click the edit icon next to the extension, then open User > Extension Information and note down:

• Extension Number
• Registration Name
• Registration Password

Note

These three values are separate. The Registration Name and Registration Password are the SIP credentials the phone uses to authenticate, and they are usually not the same as the Extension Number. Copy each one exactly, including capitalization.

Transport protocol

Go to Extension and Trunk > Extension, click the edit icon, then open Advanced > VoIP Settings (VoIP stands for Voice over Internet Protocol) and note the value in the Transport field. This tells you how SIP signaling travels between the phone and Cloud Voice. The options are UDP (User Datagram Protocol), TCP (Transmission Control Protocol), and TLS (Transport Layer Security). This example uses UDP.

Caution

The transport protocol you set on the phone must match the extension’s transport on Cloud Voice, and that protocol must be enabled on the PBX, or registration will fail:

• For TCP, confirm the SIP TCP port is turned on under PBX Settings > SIP Settings > General > Basic.

  

• For TLS, confirm TLS is turned on under PBX Settings > SIP Settings > TLS.

  

Tip

TLS encrypts SIP signaling, so it is the most secure choice. If security matters for this deployment, set the extension to TLS on Cloud Voice first, then select TLS on the phone in Step 2 so both ends agree.

PBX domain name

The domain name your Cloud Voice system is reached at. This example uses pbx.example.com.

SIP registration port

The default SIP registration port is 5060.

Step 2. Register the extension on the Htek phone

1. Sign in to the phone’s web interface.

   

   a. In your browser’s address bar, enter the phone’s IP address.

   b. Enter the username admin and its password. On a factory-default phone the password is also admin.

   c. Click Sign in.

   Caution

   Leaving the default admin / admin login in place lets anyone on the network reconfigure the phone, which is a toll-fraud and eavesdropping risk. Change the admin password to a strong, unique value once registration is confirmed.

2. Go to Profile > Basic and edit a profile for registration. A profile holds the shared connection settings (server and transport) that one or more accounts can reuse.

   a. Set the following, then note which profile you edited so you can select it later:

   

   • Primary SIP Server: Enter the PBX domain name.
   • SIP Transport: Select the extension’s transport protocol. In this example, select UDP.

   b. At the bottom of the page, click SaveSet.

3. Go to Account > Basic and complete the account settings.

   

   a. From the Account drop-down, select an available account.

   b. Set Account Active to Yes to enable the account.

   c. From the Profile drop-down, select the profile you edited in Step 2.

   d. Enter the extension credentials:

   • Label: A display name for the account, shown on the phone screen.
   • SIP User ID: The extension number.
   • Authenticate ID: The extension’s registration name.
   • Authenticate Password: The extension’s registration password.
   • Local SIP Port: The SIP registration port.

   Note

   The Htek field names differ from the Cloud Voice labels you collected in Step 1. Map them like this: SIP User ID takes the Extension Number, Authenticate ID takes the Registration Name, and Authenticate Password takes the Registration Password. Mixing these up is the most common reason a manual registration fails.

   e. At the bottom of the page, click SaveSet.

Result

The extension registers with Cloud Voice. Confirm success by checking the Account Status field.