Auto Provision Snom IP Phone

An IP (Internet Protocol) phone is a desk phone that carries calls over the data network instead of a traditional phone line. With auto provisioning, Cloud Voice delivers a ready-made configuration to a Snom handset, and the phone registers its assigned extension on its own. There is no need to key SIP (Session Initiation Protocol, the signaling that lets a phone register and place calls) credentials into the device by hand. The walkthrough below uses a Snom D865 on firmware 10.1.137.15 as its example, but the procedure is the same for every model in the supported list.

Supported models and firmware

Check that both the handset and your Cloud Voice system are running at least the firmware shown for your model before you begin.

Model	Minimum phone firmware	Minimum system firmware
D120	10.1.54.13	84.5.0.86
D140	10.1.148.1	84.12.0.34
D150	10.1.148.1	84.12.0.34
D315	10.1.73.16	84.5.0.86
D335	10.1.73.16	84.5.0.86
D385	10.1.73.16	84.5.0.86
D710	8.9.3.80	84.19.0.22
D712	8.9.3.61	84.19.0.22
D713	10.1.73.16	84.6.0.46
D715	10.1.33.33	84.19.0.22
D717	10.1.73.16	84.5.0.86
D720	8.9.3.80	84.19.0.22
D725	10.1.175.16	84.19.0.22
D735	10.1.73.16	84.5.0.86
D765	10.1.73.16	84.5.0.86
D785	10.1.73.16	84.5.0.86
D810	10.1.198.22	84.5.0.86
D812	10.1.184.14	84.12.0.30
D815	10.1.184.14	84.12.0.30
D862	10.1.137.15	84.9.0.22
D865	10.1.137.15	84.9.0.22
D892 / D892M	10.1.214.2	84.5.0.86
D895	10.1.214.0	84.5.0.86
E303	1.0.2.5	84.14.0.26
HD100	1.0.0.3-0	84.14.0.26
HD101	1.0.0.3-0	84.14.0.26
HD300 (HD30L)	1.0.0.7	84.14.0.26
HD331	1.0.2.5-0	84.14.0.26
HD340	1.0.4.2	84.14.0.26
HD341	1.0.4.2	84.14.0.26
HD350W	1.0.0.3-0	84.14.0.26
HD351W	1.0.0.3-0	84.14.0.26
HM201	1.0.0.3-0	84.14.0.26
M100 KLE	1.0.5.7	84.14.0.24
M250	1.15.5	84.21.0.66
M500	1.12.2	84.14.0.24
M300	BSV530B2	84.8.0.25
M400	BSV610B5	84.8.0.25
M900	BSV530B7	84.8.0.25
SP800	10.1.169.15	84.17.0.60
PA1+	10.1.184.15	84.17.0.60

Firmware entries list the earliest version that works; anything newer is fine.

Before you begin

• Confirm the default provisioning template for your model is already loaded under Auto Provisioning > Resource Repository > Default Templates.
• If the phone was in service previously, restore it to factory defaults so old settings do not carry over.
• Collect the phone’s identifying details: its vendor, model, and MAC (Media Access Control) address, which is the unique hardware ID printed on a label on the back or underside of the phone.

Caution

A factory reset erases everything on the handset and cannot be undone. Only reset a phone you are certain is out of service. Wiping one that someone is still using drops its extension registration, and that person’s calls stop working until the phone is provisioned again.

Step 1: Add the phone in Cloud Voice

1. Sign in to the management portal and open Auto Provisioning > Phones.

2. Click Add > Add.

3. Under IP Phone, describe the device you are adding:

   

   • Vendor: Select Snom.
   • Model: Select the phone model. For this example, choose snomD865.
   • MAC Address: Enter the MAC address printed on the handset.

   Caution

   Type the MAC address exactly as it appears on the label. Cloud Voice uses it to match the configuration file to this specific phone, so a single wrong character means the handset never picks up its settings and provisioning appears to do nothing.

4. Under Option, set how provisioning behaves:

   

   • Template: Choose a template from the list. This can be the default template that pairs with the model, or a custom template you have created yourself.
   • Provisioning Link: Cloud Voice generates this link automatically. It points to where the phone’s configuration file lives, so you can leave it as is.
   • Authentication for the First-time Auto Provisioning: When enabled, the user is asked to enter authentication details on the phone before the first provisioning run starts.

   Tip

   Leave Authentication for the First-time Auto Provisioning enabled. It stops an unexpected device from picking up the configuration.

5. Under Assign Extension, choose the extension to associate with this phone.

   

   Note

   An extension missing from the drop-down is already bound to another phone. To free it, release it from that phone first, or enable concurrent registration on the extension so it can register to more than one endpoint. By default, an extension registers with a single SIP endpoint only.

6. Click Save. Cloud Voice posts an RPS Request Success event notification to confirm the request went through.

   Note

   RPS stands for Redirection and Provisioning Service. RPS Request Success means Cloud Voice has registered this phone’s MAC address with the redirection service, so the handset will be pointed to its configuration file the next time it boots.

Step 2: Trigger provisioning on the phone

1. Reboot the Snom phone.

2. If Authentication for the First-time Auto Provisioning is enabled, the phone prompts for credentials. Enter them on the handset:

   

   • Login ID: The extension number assigned to the phone.
   • Password: The extension’s Voicemail Access PIN.

   Note

   The Voicemail Access PIN is on the Voicemail tab of the extension’s configuration page.

   

Result

• The phone downloads its configuration from Cloud Voice and applies the settings automatically.

• The extension registers on the handset. Verify the registration state under Auto Provisioning > Phones in the portal.