Manually Register a Wildix IP Phone with Cloud Voice

If a Wildix desk phone isn’t set up through auto provisioning, you can register a Cloud Voice extension on it manually. Work through it in two stages: collect the extension’s SIP details from Cloud Voice, then enter those details in the phone’s web interface. The example below uses a Wildix WP480R3 (firmware 63.145.10.168), but any Wildix phone that supports SIP (Session Initiation Protocol) follows the same steps.

Step 1. Collect the registration details from Cloud Voice

Sign in to the Cloud Voice management portal (your hosted PBX, or Private Branch Exchange, phone system) and note the values below. You’ll enter each of them on the phone in Step 2.

Extension credentials

Go to Extension and Trunk > Extension, click the edit icon beside the extension, then open User > Extension Information. Record these three fields:

• Extension Number
• Registration Name
• Registration Password

Transport protocol

Open the same extension and go to Advanced > VoIP Settings > Transport to check which SIP transport the extension uses. In this example the extension is set to UDP (User Datagram Protocol).

Note

• If the extension uses TCP (Transmission Control Protocol), confirm that the SIP TCP port is enabled on the PBX, otherwise registration fails. Check it under PBX Settings > SIP Settings > General > Basic.

  

• If the extension uses TLS (Transport Layer Security), confirm that TLS is enabled on the PBX, otherwise registration fails. Check it under PBX Settings > SIP Settings > TLS.

  

PBX domain name

Note the domain name of your PBX. This example uses pbx.example.cloudvoice.com.

SIP registration port

The SIP registration port is 5060.

Step 2. Register the extension on the Wildix phone

1. Sign in to the phone’s web interface.

   

   a. Enter the phone’s IP address in your browser’s address bar.

   b. Enter the username and its password. In this example, use the default username admin and password admin.

   c. Click Login.

   Caution

   admin / admin is the factory default login for the phone’s web interface. If the phone is still using it, change the admin password after you finish registering. Leaving the default in place lets anyone on the network take over the phone and place fraudulent calls.

2. In the left navigation bar, go to Account > Basic and complete the following settings.

   a. In the SIP Account section, configure an account.

   

   • Account: Choose an account that isn’t in use.
   • Account Active: Select Enable to turn the account on.
   • Display Label: Enter the name to associate with the account. It appears on the phone’s screen.
   • Register Name: Enter the extension’s registration name.
   • User Name: Enter the extension number.
   • Password: Enter the extension’s registration password.

   b. In the SIP Server 1 section, enter the PBX details.

   

   • Server IP: Enter the PBX server’s domain name.
   • Port: Enter the SIP registration port.

   c. In the Transport Type section, select the extension’s transport protocol.

   

   Caution

   The Transport Type on the phone must match the transport protocol you noted for the extension in Step 1. If the two do not match, the phone cannot register.

3. At the bottom of the page, click Submit.

Result

The extension is now registered. To confirm, go to SIP Account > Status and check the registration state.