Provision Mitel IP Phones with Cloud Voice

Provisioning lets Cloud Voice hand a phone its configuration from the server instead of you keying settings in by hand. This page walks through provisioning a Mitel IP phone, using a Mitel 6867i (firmware 5.0.0.1018) as the working example. The same approach applies to the other supported Mitel models.

Supported models and firmware

Before you begin, confirm that both the phone and Cloud Voice meet the minimum firmware requirements.

Model	Phone firmware	Cloud Voice version
6863i	R5.1.0SP6 or later	84.11.0.22 or later
6865i	R5.1.0SP6 or later	84.11.0.22 or later
6867i	R5.1.0SP6 or later	84.11.0.22 or later
6869i	R5.1.0SP6 or later	84.11.0.22 or later
6873i	R5.1.0SP6 or later	84.11.0.22 or later
6905	6.3 SP3 or later	84.17.0.17 or later
6910	6.3 SP3 or later	84.17.0.17 or later
6915	6.3 SP3 or later	84.17.0.17 or later
6920	6.3.1 SP1 or later	84.11.0.22 or later
6930	6.3.1 SP1 or later	84.11.0.22 or later
6940	6.3.1 SP1 or later	84.11.0.22 or later
RFP 44	9.1 or later	84.18.0.18 or later
RFP 45	9.1 or later	84.18.0.18 or later
RFP 47	9.1 or later	84.18.0.18 or later
RFP 48	9.1 or later	84.18.0.18 or later

Caution

The DTMF (Dual-Tone Multi-Frequency, the tones a phone sends when you press keypad digits), Intercom, and Park & Retrieve function keys are not supported on provisioned Mitel IP phones.

Choose your approach

How you provision depends on how many phones you are bringing online.

Scenario	What you do
Provision a single Mitel phone	Add the provisioning link that Cloud Voice generates to the phone by hand, so the phone pulls its configuration from that link. See Provision a single phone.
Provision multiple Mitel phones	Use DHCP (Dynamic Host Configuration Protocol) option 66 to deliver the Cloud Voice provisioning link to the phones automatically, so each phone pulls its configuration from that link. See Provision multiple phones with DHCP option 66.

Provision a single phone

Before you start

• Make sure the default auto provisioning template for your phone model has been downloaded. You’ll find the templates under Auto Provisioning > Resource Repository > Default Templates.
• If the phone was used previously, factory-reset it first.
• Have the phone’s details on hand: vendor, model, and MAC address (Media Access Control address, the unique hardware address printed on a label on the phone).

Step 1. Add the phone in Cloud Voice

Adding the phone tells Cloud Voice to build a configuration file keyed to the phone’s MAC address.

1. Sign in to the Cloud Voice web portal and go to Auto Provisioning > Phones.

2. Click Add > Add.

3. In the IP Phone section, fill in the phone’s details.

   

   • Vendor: Choose Mitel.
   • Model: Pick your phone model. This example uses 6867i.
   • MAC Address: Type the phone’s MAC address.

4. In the Options section, set the auto provisioning options.

   

   • Template: Select a template from the drop-down list.

     Note

     You can use the default template that matches your phone model, or build your own custom auto provisioning template.

   • Provisioning Link: This link is created for you automatically and points to where the phone’s configuration file lives on the server.

     Note

     Make a note of the provisioning link. You’ll need it in Step 2.

5. In the Assign Extension section, assign an extension to the phone.

   

   Tip

   If the extension you want isn’t in the drop-down list, it’s already tied to another IP phone. You have two ways to free it up:

   • Release the extension from the phone it’s currently associated with.
   • Enable concurrent registration for that extension, which lets it register on more than one device. By default, Cloud Voice permits an extension to register with only one SIP (Session Initiation Protocol, the standard that sets up voice calls) endpoint.

6. Click Save.

Step 2. Point the phone at the provisioning server

Enter the provisioning link from Cloud Voice into the Mitel phone’s own web interface.

1. Log in to the phone’s web interface.

   

   a. In your browser’s address bar, enter the phone’s IP address.

   b. Enter the username admin and its password. In this example, the default password is 22222.

   c. Click Sign in.

   Caution

   22222 is the factory default admin password on Mitel phones. Change it to a strong, unique password once you are signed in. A phone left on its default password can be reconfigured by anyone who can reach it on the network.

2. In the left navigation bar, go to Advanced Settings > Configuration Server, then set the following.

   a. In the Download Protocol drop-down list, select HTTPS.

   

   b. Break the provisioning link into its parts and enter each one.

   

   • HTTPS Server: Enter your Cloud Voice system’s domain name, for example pbx.example.com.
   • HTTPS Path: Enter the path from the provisioning link, for example api/autoprovision/gVvUsLADybIdHwPX.
   • HTTPS Port: Enter the HTTPS port, 443.

   c. Click Save Settings.

Step 3. Turn off certificate validation

Some older Mitel phones lack the certificates they need to trust the server, which stops them from downloading configuration files. Disabling certificate validation on the phone bypasses that check.

Caution

For security, use a trusted certificate whenever possible. Turning off server validation can expose the network to risk.

1. On the phone’s web interface, go to Advanced Settings > Network > HTTPS Settings, and disable Validate Certificates.

   

2. Click Save Settings.

3. Reboot the phone manually.

Result

• After it reboots, the phone downloads its configuration from Cloud Voice and applies the settings on its own.

• The extension registers successfully on the phone. To confirm, check the registration status under Auto Provisioning > Phones in the web portal.

  

Provision multiple phones with DHCP option 66

Before you start

• Only one DHCP server may be active on the subnet where the phones are deployed. If more than one is present, the phones may fail to obtain an IP address.
• Make sure the default auto provisioning template for your phone model has been downloaded. You’ll find the templates under Auto Provisioning > Resource Repository > Default Templates.
• If a phone was used previously, factory-reset it first.
• Have each phone’s details on hand: vendor, model, and MAC address.

Step 1. Add the phone in Cloud Voice

Adding the phone tells Cloud Voice to build a configuration file keyed to the phone’s MAC address.

1. Sign in to the Cloud Voice web portal and go to Auto Provisioning > Phones.

2. Click Add > Add.

3. In the IP Phone section, fill in the phone’s details.

   

   • Vendor: Choose Mitel.
   • Model: Pick your phone model. This example uses 6867i.
   • MAC Address: Type the phone’s MAC address.

4. In the Options section, set the auto provisioning options.

   

   • Template: Select a template from the drop-down list.

     Note

     You can use the default template that matches your phone model, or build your own custom auto provisioning template.

   • Provisioning Link: This link is created for you automatically and points to where the phone’s configuration file lives on the server.

     Note

     Make a note of the provisioning link. You’ll need it in Step 2.

5. In the Assign Extension section, assign an extension to the phone.

   

   Tip

   If the extension you want isn’t in the drop-down list, it’s already tied to another IP phone. You have two ways to free it up:

   • Release the extension from the phone it’s currently associated with.
   • Enable concurrent registration for that extension, which lets it register on more than one device. By default, Cloud Voice permits an extension to register with only one SIP (Session Initiation Protocol, the standard that sets up voice calls) endpoint.

6. Click Save.

Step 2. Set DHCP option 66 on the DHCP server

On the subnet where the phones are deployed, use the generated provisioning link to configure option 66 on your DHCP server.

Note

Option 66 is the DHCP field that tells a phone where to fetch its configuration. When a phone boots and requests an IP address, the DHCP server hands back this link, so the phone knows to pull its settings from Cloud Voice without any manual entry.

1. In the Cloud Voice web portal, copy the provisioning link from the phone’s detail page.

   

2. On the DHCP server, set option 66 to the provisioning link. The example below shows a typical configuration.

   

Step 3. Turn off certificate validation

Some older Mitel phones lack the certificates they need to trust the server, which stops them from downloading configuration files. Disabling certificate validation on the phone bypasses that check.

Caution

For security, use a trusted certificate whenever possible. Turning off server validation can expose the network to risk.

1. Log in to the phone’s web interface.

   

   a. In your browser’s address bar, enter the phone’s IP address.

   b. Enter the username admin and its password. In this example, the default password is 22222.

   c. Click Sign in.

2. Go to Advanced Settings > Network > HTTPS Settings, and disable Validate Certificates.

   

3. Click Save Settings.

4. Reboot the phone manually.

Result

• After it reboots, the phone gets an IP address from the DHCP server, downloads its configuration from Cloud Voice through the provisioning link, and applies the settings on its own.

• The extension registers successfully on the phone. To confirm, check the registration status under Auto Provisioning > Phones in the web portal.