AI Overview

Cloud Voice includes a set of AI (artificial intelligence) capabilities that work directly on your calls, voice prompts, and messages. These features aim to reduce repetitive handling for your team while giving callers faster, more consistent service. Use this page as a map of what is available, then follow the links in each section to set up the individual features.

AI Receptionist

The AI Receptionist acts as a virtual front-desk assistant that is available around the clock (24/7). It answers incoming calls on its own, greets callers, shares information about your business, and responds to common questions without anyone stepping in. Drawing on caller intent, it then forwards each call to the right person or department, so callers reach their destination sooner.

Note

The AI Receptionist can route a call two ways: by a specific name the caller mentions (for example, asking for a person or team), or by rules you define in advance. You choose which methods to use when you configure the feature, so plan out how you want calls directed before you build it.

To learn how to configure it, see AI Receptionist Overview.

AI Text-to-Speech

AI Text-to-Speech (TTS) turns written text into natural-sounding audio. You type the wording you want and Cloud Voice generates the audio for you. The resulting files can serve as greetings, announcements, or any other voice prompt, making it easy to tailor what callers hear.

Tip

Because you only type the text, there is no need to record audio with a microphone or upload a sound file. If the wording needs to change later, just edit the text and regenerate the audio, which is much faster than re-recording a prompt by hand.

For details, see AI Text-to-Speech Overview.

AI Transcription

Cloud Voice can convert spoken audio into readable text for both voicemails and live calls.

Voicemail transcription

Messages left in a user’s voicemail are automatically written out as accurate text. Instead of listening to each recording, users can scan and manage their voicemails as text, which makes it quicker to find information and follow up.

Call transcription

Conversations between two parties are transcribed into text in real time, and once the call ends Cloud Voice produces a summary. Users can then review the full transcript along with key points and any action (to-do) items, without replaying the recording.

Note

Transcription can be handled by the built-in AI engine or by a third-party AI service. You select which engine to use during setup, so check which option your account is configured for before you enable transcription.

For more information, see AI Transcription Overview.